I stated to the **************** I didn't want to spend more then $500 including insurance. Dealership mailed me the check for the amount listed in the comment. I tried buying a car from Toyota North Hollywood on April 26, 2021 by ***** and ****** who assisted us. Give everyone a RAISE!! corolla 6000 Hollywood Blvd 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We value your relationship with North Hollywood Toyota and hope to provide you with the service your deserve in the future. I've attempted to contact the business directly but the managers were never available nor would they return my calls. Tacking on ***** more to the "Purchase Option at the End of Lease Term" contracted price, sneaking in and lying about other charges I would like to report the horrible practices we experienced at this particular Toyota dealership, the Toyota of North Hollywood. Toyota should be responsible to fix the manufacturing problem. After signing the papers I left the dealership with the new car. I was lead to believe that if I turned the car in and leased another one, I wouldn't owe anything on the Toyota Corolla iM. We ended up getting a Camry LE. I usually come here for my recalls and have never had a bad experience until now. The agreement was: the car, $500 down and $565 for 72 months, and a fake smile. We said we'll be there around 12nn to 1 pm. Please see the attachments for full detail and the charges shown.

I took to another mechanic (I know and trust) to check as I don't trust toyota now. California motor department will now be notified. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I will let all my family and friends know about your Toyota and Dani how great you are. Wong gave me a comp for next oil change service. Mechanic confirmed a cracked oil filter. I want to have the contract re-written with the price that is listed either ******* Internet price or ******* MSRP since it is the exact same car and VIN. unfortunately Dealer was not able to assist Mrs.*****'s due to contract been finalized. He said, you have to come in to discuss and then the call ended. North Hollywood Toyota & Scion has served the Los Angeles and San Fernando Valley communities since 1967. This is my last step before I and others file a class action lawsuit. It is absolutely false that they have resolved the problem. so the internet specialist at each place told me that I would be able to qualify for the 72 month payment to purchase the car. They are free to rewrite a contract any time they choose, so could easily honor the original agreed upon offer. No Dealer Back and Forth Games, you all know what i mean! He recommended to go ask Toyota dealership why this was happening. Done with the tools you need? Please ask customer to contact Mr. ****** ******* or visit in person to dlr. I inquired online about a vehicle and on 6/30/20 I received an email from Wendy Rojas from North Hollywood Toyota regarding a 2020 Rav4 Hybrid XLE VIN 2T3RWRFV3LWXXXXXX listed at an internet price of ******** When I actually went to the agency on July 2nd 2020, after I had a test drive, I sat with the sellers "****" and "Guapo." he fails to call back. She genuinely cares for her customers, goes above and beyond, is attentive listens to the customers needs and specifications. if any additional questions ************* may contact******************* at **************. They will not offer me a buy back, they will not look at the car, they will not offer me a trade in. He said based on your information you have to come in. I also was reading Yelp and there are so many other people not happy with NoHo Toyota. Are they charging a market adjustment on any of their vehicles? I was reviewing my paperwork and noticed that the MSRP price on the contract was $******* more than the sticker price on the window. 4/21/21 - While driving on the freeway, bolt from oil pan popped off and engine oil bled out. I was told that the remaining lease payment would be taken care of since I was leasing a new car. Okay no problem thank you for your time. Or if you know exactly what you need, feel free to fill out the parts order form below, and we'll be in touch with your shortly to provide your Car, Truck or SUV with the parts it requires. I have spend so much money because of this. This company is absolutely failing to care for customer service or satisfaction. 10 gold stars to the Service center . December 2016 I decided to purchase a new Toyota Avalon since ALL Toyota dealerships were offering 0% financing up to 72 months on 2016 models. The Toyota Dealership took it upon themselves to use my new Toyota Credit card and maxed out my $**** credit limit without my knowledge. ****** contacted me and said she would see what she can do, but never got back to me.

BBB Business Profiles generally cover a three-year reporting period. This full online service is advertised by them. I am a single mom working a part time job at the moment. I asked, based on my information what would you deem will be a monthly payment, estimate is ok. (The consumer indicated he/she DID NOT accept the response from the business.) go through a rigorous multi-point inspection. We also brought up the ****** service agreement that we didn't discuss nor agreed to, and he just lied again saying he discussed that. I also discovered (and have documentation to prove this) that this has happened to SEVERAL customers. 4751 Wilshire Blvd., Suite 110, Los Angeles, CA 90010, 2022 Hankey Investment Company. a virtual appointment! They agreed to take off the charge for the $360 payment that they said that I did not have to make, but left the other charges. I showed up two days later and filled out the paperwork for the car. I have the email ***** ****** who is still employed at Toyota of North Hollywood, sent me 12/4/2016 said they offered 0% financing for up to 72 months. Our team of parts experts is always on hand during normal business hours and eager to answer your questions. I didn't have a card until recently and now it is part of the deal. Unfortunately North Hollywood Toyota will not assist ************** with any type of refund or Cancellation. A full service dealership we have Depts for Sales Internet Fleet Service Parts and Body Shop! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Everyone I came into contact with. See all 58 vehicles from this dealership. North Hollywood Toyota is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. ( NICE UP SELL!)

They did not address their deceptive sales practice to me and made no effort towards any form of amends. I would not have agreed to it because I owe my other credit cards for 3 weeks of rentals prior due to replacing My Nissan transmission from the state action lawsuit warranty. As a matter of policy, BBB does not endorse any product, service or business. (The consumer indicated he/she DID NOT accept the response from the business.) Even the original email from Wendy Rojas offers a Factory Cash Rebate of ******* or 0% up to 60 months available until 7/6/2020. My 3 credit scores were over 795 (great credit!) I signed physically one paper on the desk; then I was moved to an office and signed electronically the contract among other documents with Finance Manager Andre Baghdasarian. He came back to say that it's been financed and that if we cancel, my daughter will now be without a bought out car and without a lease.

We value your privacy. Ive had Toyotas all my adult life, and would always dread the day when I would have to change out my lease. 5 cars later and going! home delivery on some or all of its cars. I do understand that I didn't see that on the contract as promised by ***** ***** and should have looked at the contract more closely and make sure that they "kept their promise". North Hollywood Toyota recommends that Ms. ****** returns to dealer and speak to Sales Manager Arnold Guevara for review of contract sale price and terms. Dani had a great customer service and she made so easy to the Process was very quick and she explain everything to me and offer was I was expecting. Directions Got questions about our selection of Toyota parts? This means that they're designed specifically to work for your car and are not a one-size-fits-all solution. Customer Relations Mgr has followed up with *** ***** and left msg. After I spoke with the manager - ****** ******* - who was not very nice, warned me that he is a former police officer and warned to stay quiet and calm, for which I complied. Okay so back to finance. I didn't know what it was until I saw black smoke from the back of my vehicle which then I had 3 miles for the next exit. Up to today, August 21st, II have not received a correct invoice and my online account is been deactivated. I showed up at 3:00 pm and after about 40 minutes of waiting he asked me to come to his desk. This is prior to me contacting the card and they stated to take it up with Toyota dealers first. Mrs.********'s concern has been resolved by sales manager per Mr. ****** ******* customer was given a proper explanation of contract and all questions answered. Hollywood, CA 90028. Our Cars.com Vehicle Test Team has awarded the ${make} ${model} In February 28,2022 I purchased a 2022 Toyota RAV4 XLE from the NoHo Toyota dealership. I come back and of course after spending 200 on insurance I could not use. What days are North Hollywood Toyota open? Want to share your experience with this dealership? The rest being IDK, didn't ask.

He said, you have to come in to discuss and then the call ended. It also means you're finding the same parts that are used in the production of your vehicle, meaning that you can count on assembly-line quality. I came in with my daughter on Saturday, 8/22/2020 to buyout my daughter's car at the end of its lease term, thinking that it will be a straightforward process, since that buyout option is already stipulated in the Lease Agreement from 3 years ago when we first got the car, along with the lease buyout price of ******** I thought we would only need to shop around for lower interest rates (which we did). At the end of the deal I am now spending $565 and he swears I could find full coverage for under a $100 because he pays $95. This case was not resolved. North Hollywood Toyota is dedicated to provide excellent customer service, and unfortunately, you did not receive our best. the number to reach the factory ************ Best Customer Relations Dept. Use our tools to contact the dealership to schedule Thank you. Loveee Bianca, she was very helpful and honest about which cars would be best. Thanks Luis. Watch these crooks! At this point I asked manager ****** ******* for the original paper that I signed, which he ignored. Dealer finance Director as well as Sales Manager where inform of Mrs. *****'s concern and dissatisfaction with the terms of the contract for her Toyota Vehicle. Upon the purchase of the vehicle it was not disclosed that the dealership would be raising the MSRP price of $********* to $*********. I even asked Tarek what's the total of the car and he didn't fully explain the amount. Finally, today I found the original contact email from ***** ***** (see attached pictures from email) I noticed that when I click on the car - the same VIN of the car I owned - is listed as sold for the amount of ******* Internet price ******** MSRP), which is what prompted me to write this complaint since I paid an extra ****** dollars. The Internet Sales person who spoke to me (I recall the name slightly but am a bit unsure so I wont mention it), spoke to me for a total of less than 3 minutes. When I went to the toyota in north hollywood to get information as to why my car keep burning oil and gas the employees there were so rude and unkind. Shes kind and sweet and passionate about her job and more importantly, her customers. (The consumer indicated he/she ACCEPTED the response from the business.) He did agree to take off the extra charges, except for the ****** discrepancy in Vehicle price saying that's for processing fee, which is bull as that's so excessive for a processing fee in addition to the fact that there is another item that says Document Processing Charge for **** He said we'll have to come back the next day though (just to stall it it seems) to cancel the other 3 items. ComplaintsComplaints for Toyota of North HollywoodNew Car DealersView Business profile. He said that's for the lease payment for September, to which my daughter replied that she had already paid that. Calls may be prerecorded. The contract given to me with no explanation of a change was for 59 months. He said that he'll look into it after he comes in to work later that day at 11am. I came back for a second time on July 7th, for just answering simple questions regarding my personal information; he said that he was going to have me come again since they had to rewrite the contract. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The sales person ****** that I spoke with said that the sales person was just doing his job, which I feel is false because the information was never provided to me or my friend ***** ***** who was with me at the time. When I asked what would happen to my previous car that I was trading in (a 2013 Prius with 77,000 miles and two previous small accidents that I admitted) they stated "we will take care of it". I recall him stating get $500 within 10 days and we(the company) will pout down the rest. They owner hung on me because he is scared every time I tell him about the paper work that he has probably now made which is now fraud. What is their rating on the Better Business Bureau? I purchase a toyota camry 2007 that has a manufacturing problem it burns alot of gas and oil.I never got a recall letter for this. North Hollywood Toyota. I found out after the fact that Toyota always offers that in the first place, scratch or not. NoHo Toyota does not care about their customers. But he still refused to return the ****** they overcharged. Who knows if they have performed these past fixes correctly. New car and paying nearly $800 a month now.

Deceptive advertisingbait and switch. I also asked him why this car was listed for ******* but was sold to me for $36,478 for which he responded that it was an upgraded model. After the phone call we emailed the salesman and the finance guy to put it in writing that we are asking to cancel the sale contract. I was called back by finance personnel who said the vehicle we were trying get just sold. A refund is acceptable. ( NICE UP SELL!) and any applicable fees. When we came back the next day on Monday, 8/24, we insisted on canceling the sale contract altogether and to just keep our options open til the end of the lease period which is in a week or so (thinking we'll go to another Toyota dealership for the lease-buyout process. We'll have this time-saving information on file when you visit the dealership. After a while, in the middle of cancelling the contract, the finance guy Andre would leave saying he need to check on something. Well guide you through the process. I have 1 suggestions.

In addition to a variety of great deals on vehicles, North Hollywood Toyota has a professional and highly qualified Service Department, Parts Department and Body Shop for all vehicle makes and models repair. Only recently I looked more closely at the payment schedule and I see that they put 59 payments down instead of 72. I put 10,000 dollars down and I'm suppose to pay 630? This car is likely to sell soon based on the price, features, and condition. I get a quote from a floor manager for $165 to which he never explained the lies he used to get that quote, so when I told the truth it went up to $300. Before coming back at around 1 pm on Sunday, I thought I'd check with other Toyota Dealerships, and that's when I found out that the ****** fee to certify is not really required. We just went through the process of trying to purchase a vehicle and were told that they would review the app with finance manager once our credit was pulled. DON'T EVER GO THERE!! This second Finance Manager printed a contract and had me sign with the down payment of ********* and a new monthly payment of ****** (down from ********* This Finance Manager made sure to let me know that he had no idea what was going on and left the office a couple of times to ask the manager a few questions. Sincerely, **** North Hollywood Toyota. I had no idea I would be charged $150 just for a missing key, or $15 for an owners manual, among other things. I know nothing about cars and All these years I did not know this was and issue up to recently because Every month I have to do and oil change not after 1300 miles my car starts showing the oil light because my car runs out of oil so fast and my gas does not last also. I never got a notice. our tools to get details such as qualifying cars, test drive options, Excellent customer service!!!! Consent is not required to purchase goods/services. Please reach him at XXX-XXX-XXXX ******. But I do not want to use them again after this terrifying experience. I wish they can take responsibility for the manufacturing defect my car has and fix it, North Hollywood Toyota apologizes for any inconvenience we might of cause ************* at this time, we recommend that ************* reaches out to Toyota Factory for more information and recommendation. I purchase a toyota camry 2007 in 2012 from rhino dealership a used car dealership, the car has a manufacturing problem it burns alot of gas and oil.I never got a recall letter for this a month ago a mechanic told me it was not normal for my car to be burning oil so much. (The consumer indicated he/she DID NOT accept the response from the business.) After a day I checked the contract and I realized that the down payment that I had agreed to pay ******* was not allocated for the new vehicle and instead was split to pay off partially for my old car *********** and ******** for the new car for which I was very upset. Gracias Luis! Thank you so much Bianca! The Toyota of Hollywood parts department is not only stocked with the parts you're looking for, but also staffed with experts who can answer your questions and find you the part you need. I had narrowed down the search to one car at North Hollywood Toyota.

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