Getting close to a year. Really? It has also now taken 2 visits from the technician (there were also 2 times in which the appointment was cancelled at 5 PM the day prior) and the chest is still damaged - the top drawer does not close properly. Any items you click or buy through links on our site may earn us a commission. So, after 9 months, dozens of calls to Macys with the rudest customer service team I have ever encountered, and a few thousand dollars later, I am left with lingering damage to my home and a broken piece of furniture. The prices and offers are not worth the aggravation. We search the web to find the best deals and products. When I was charged?!?) We will not be purchasing furniture from Macy's again. 
So once again, on the following Monday (I paid the previous Friday) I followed up with Macys to make sure things were set up correctly this time. Who does that! This week we were finally ready to get the sofa after more than 5 months and received a call two days before delivery date that the sofa was discontinued and no longer available! What Are The Best Leather Sofas For Dogs? document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Copyright 2022 , Affiliate Disclosure - Privacy Policy, Orid 2-Pc. It took several calls to the billing department to correct. They sent an email telling me that I did not comply. However, the delivery men DRAGGED it across my brand new floors, steps, and put several holes in my wall (I will also add that none of my White Glove Delivery people ever took their shoes off, smelled heavily of cigarette smoke, etc. Okay, fine. Not to mention, they waited a week to decide this and now that we have to try to clean it ourselves is has just sat there. I immediately called Macys to ask what happened to the liner. Macys is still holding the charges under pending so my bank will not release the funds back to me. I was also charged for Worry No More, which I never even purchased. I purchased the Rachael Ray Chelsea bedroom set and a mattress with the White Glove Delivery Service in July 2021. I was never told that this would mean the price of the chest would be deducted from my original bill and recharged once delivered. Web site states 6 to 8 weeks. We value your privacy. We search the web to find the best deals and products. A link has directed you to this review. Ordered a two piece sectional sofa on February 20, 2021 was told it would be delivered in late March or early April. So I ONCE AGAIN placed the order with that salesperson, who proceeded to charge me TWICE for this mattress liner (so $186.91, twice). Unsubscribe easily. I am absolutely incensed. They sent a service technician from the wrong type cleaning company who told us it would be covered but they needed to send the correct company out. We value your privacy. Other marks, names, and titles are property of their respective owners. Unsubscribe at any time. Be the first one to find this review helpful. But wait, they only deliver furniture 2 days a month and the soonest delivery data available is July 22! Been delayed 3 more times. and now they can no longer honor the Value Protection offer because its been too long since the delivery. Orid 2-Pc. Will NEVER use Macys again. Download our Browser Extension and get three months of, Orid 2-pc. Room & Board Leather Sofa Review (Good Quality Or Not? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If it takes two months to deliver something how about schedule a few more delivery dates a month??? Ridiculous. They are a complete and utter failure and if you choose to do business with them prepare to be disappointed, angry and completely unsatisfied! What?!? All Rights Reserved. We'll keep our eyes out for you. 5 days later when I asked about my refund I was told to kindly wait 5-10 business days. "L"-Shaped Leather Sectional Sofa, Created for Macy's. A premium benefit exclusively reserved for Silver and above members. This profile has not been claimed by the company. I am beyond disgusted with Macys furniture and will never purchase anything from them again. Our content is intended to be used for general information purposes only. Unsubscribe easily. You can tell that something is not right with this company. Any items you click or buy through links on our site may earn us a commission. So now Ive been waiting almost a week to get my money back for a product Im never going to receive. We have owned our sectional for more than 4 years with no issue. See reviews below to learn more or submit your own review. The chest arrived damage so was advised to refuse delivery. So after 35 minutes navigating the black hole of a customer service phone number we find out only 1 piece of the sectional is in and the were going to deliver that!!!! Fast delivery service and easy communication. ), An Insiders Guide To High Quality Sofa Construction. When I finally got my refund it was for $10 less than what they billed me. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Finally, after another month, a non damaged chest arrived. L-Shaped Leather Sectional Sofa, Created for Macys, Be the first to review Orid 2-Pc. 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L-Shaped Leather Sectional Sofa, Created for Macys Home Furniture Furniture, Your email address will not be published. First, purchased mattress online, where the company refused to honor online offer. Enjoy reading our tips and recommendations.
After 27 more minutes got a supervisor on the phone that get this, offered 10% off another piece of furniture to replace this one! Of course, they were not. Your email address will not be published. I STRONGLY URGE everyone to avoid purchasing furniture from this terrible company! Third bad experience with Macy's furniture. I cannot believe the ridiculous service we have received from the "Worry No More" warranty company. They are happy to keep charging you, though. Subscribe to receive automatic email and app updates to be the first to know when this item becomes available in new stores, sizes or prices. ConsumerAffairs is not a government agency. The furniture is strong and well structured. They were supposed to refund my money within 72 hours is what I was told. I offered to fax all receipts, and paperwork showing that I did comply. 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So we decide on a mattress and purchase it online. I do not know what happened to this company but they should be shut down and never be allowed to sell furniture again. They also keep a hold on my funds even when they have no clue when they will receive my items. "l"-shaped Leather Sectional Sofa, Created For Macy's In Biscotti (special Order). I will recommend all furniture lovers who quest for value in what they purchase to buy this. Copyright 2022 Consumers Unified LLC. We were advised that Macys would replace this liner if it ever got stained or ripped. I was advised on this call that the ordered was CANCELLED because the card was declined (how?!? What a rip off. I was told they don't refund the shipping amount! ), Heres How To Fix Sagging Leather Sofa Cushions. The company is just not honest and is not well run. Well start sending you the news you need delivered straight to you. I agreed to this charge and provided a new card number for that transaction. I can understand COVID delays, but not the inability for Macys to communicate the delay and good luck getting through that black hole of customer service. Since I bought it on a sale, the Billing Department was confused on how much to actually deduct and re-charge, which resulted in several more calls to get that corrected. I have been told that Macys will contact me if they are willing to replace the broker drawer. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They told me it was never ordered (okay.) Don't understand how the government and the law are not involved. The rolled arms and subtle, welting defined lines of this large two-piece sectional flawlessly combine traditional and contemporary design that along with plush cushions draped in smooth leather, invite hours of relaxation in a comfortable, stylish way. Second, table simply not delivered, no information. Orid 2-Pc. A few days later, we were contacted by the Sales Department to add a Value Protection Liner for $160 ($186.91 after tax) to maintain the warranty. Abbyson Living Leather Sofa Review (Good Quality Or Not? Now they are telling me that we are looking at October. And at this point Im considering pressing charges. Your use of our website is subject to intentX's Privacy Policy ,which is available here. Of course I can cancel but you can go on Macy's web page and they still advertise 6 to 8 weeks for the furniture. SportSpyder is not affiliated with MLB, NFL, NBA, NHL, MLS, EPL, or NCAA in any way. I'm over the excuses and want a REFUND!
After another month, I was given my delivery date. Their actions have to fall within the scope of fraud. Available exclusively for Silver and above members. There were two more attempts to deliver my chest (each one month apart) but both still with significant damage (one of them actually had a giant hole through the chest which looked like a pole has gone through it). I placed a order and paid for same day shipping and they canceled my order the next day. CS is at random foreign countries where it is impossible to understand the person and they basically have no ability to resolve anything. L-Shaped Leather Sectional Sofa, Created for Macys. Ordered dresser and 2 night stands. I've put in 3 claims in the last year with Worry No More. Not once has anything showed up. Your use of our website is subject to intentX's Privacy Policy ,which is available here. Now there was an accident with the fabric, we reported the claim and told it was a covered incident (pet accident). Had the WORST experience purchasing a VERY expensive TempurPedic mattress from Macys. The Bachelorette's Jarrod Woodgate spends time with his ex Sam Royce AGAIN after the couple announced their shock split, Zoey Deutch rocks a stylish purple mini-dress on the red carpet at a screening for new film Not Okay, Naomi Watts pays tribute to her son Sasha on his 15th birthday: 'You continue to amaze and inspire me', Miriam Margoles accuses Arnold Schwarzenegger of being inappropriate on the set of End of Days after he admitted to 'stepping over the line' during his film career, Fans spot a VERY odd detail in The Block's cast announcement as an unlikely couple is featured in the line-up, Convicted drug smuggler Schapelle Corby stuns fans by performing her DISGUSTING party trick: 'How did you do that? I kept all documents and complied with all conditions. because the previous person had not fully submitted it when I spoke to her the week before. After nearly two hours of the customer service rep screaming at me, I was only given a $30 refund for damage to my home (it cost significantly more to actually repair and some is not even able to fully be repaired). Will never, ever, ever again purchase ANYTHING from Macy's. Orid 2-Pc. Published by associated news paper limited, Part of the Daily Mail, The Mail on Sunday & Metro Media Group, Orid 2-Pc. The other items that I purchased were not as advertised either! How do I know I can trust these reviews about Macy's? Get buying tips about Furniture Stores delivered to your inbox. Then we hear back that there was TOO MUCH urine on the couch for it to be covered under the warranty. Its location on this page may change next time you visit. Partner of USA TODAY Sports Digital Properties. Sign up to receive our free weekly newsletter. 2005-2020 SportSpyder, LLC All rights reserved. The company has made darn sure you cannot complain to them directly, and if you write an e-mail, they don't respond. It's essentially what I was looking for. "L"-Shaped Leather Sectional Sofa, Created for Macy's. I contacted Macys to inform them of the damage to my home and furniture. I've checked each time they have delayed my order. For more information about reviews on ConsumerAffairs.com please visit our Third, wrong item sent, supposedly sent replacement, but no one is coming to pick up wrong item. Yet, the warranty company won't give me the credit they promised. Required fields are marked *. When I asked why, I got 2 different answer's from online chat and customer service. DO NOT DO BUSINESS WITH THESE GUYS!! Now we have paid extra money to have this couch covered and it was absolutely useless. I was advised that the first charge would fall off, because it was in error, and the liner would arrive in a few days. so would hardly call them White Glove). ', The Bachelorette: Rachel Recchia gets publicly rejected three times during humiliating rose ceremony. When we were deciding on a mattress, we visited Macys physical locations several times, no one helped us. I have quite literally been stolen from. Our mattress was more than $4000. They just offered excuses. ModeSens Concierge helps you shop 500+ stores in one place. FAQ. The manager was so rude, literally said Im sure you can find another mattress liner. My family members who have also been loyal customers of Macys for decades will also not return to them. Thank you, you have successfully subscribed to our newsletter! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Around expected delivery date received email informing me of delay due to Covid. It took multiple phone calls to my sales agent and customer service to figure out that nobody seemed to know when the rest of the furniture would be in stock.
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