Anyhow thats it. They denied my claim because I stated I did not know how the frame broke.

Fine. She sent me to the Fairlawn store I purchased it from because she cant refund my card entirely, because we had a split payment. I cancelled the chair because it was taking way too long and I had become very ill and could not work to pay for it. As Ben Franklin once stated, The bitterness of poor quality remains long after the sweetness of low price is forgotten.. We went to Ashley Home Furnishings and found a nearly exactly the same recliner and ordered it along with a bedroom dresser. I take this as they're doing me a favor for something that I paid for (which I did pay for delivery charges). They were so cheap that they wouldn't even refund the $50 or a portion of it because of their fault. How nice of her!!!

I disagreed and stated again what the technician had said.

Now my furniture is mismatched. I called back the same day to customer service.

I bought a sofa bed from Bob's in January 2020, it was supposed to come with a memory foam mattress.

Damaged but they said they would follow up and send someone to fix the fabric falling off the bottom of the sofa.

This sofa came in so many pieces and the instructions were horrible.

My furniture is less than a year old and it looks like I have had it for decades. Finally, got them in Feb. but the chairs' legs were bad. I called the number and it was a disconnected line.

Shop somewhere else. Never EVER AGAIN will I purchase anything from "Bob's Discount I Don't Care About The Customer After The Purchase" Furniture. They refused to come get the chair since I no longer want the desk.

This product is certified by Amazon to work with Alexa.

No it was basically, "Sorry about your luck, we dont have the parts and youll have to wait another few weeks if you want this bed." I paid almost a $2000 for Bob's top of the line mattress and it didn't last 5 years. I took off work Tuesday for the special makeover as my son anxiously waited to get out of school and see his new room. She left a voicemail stating she spoke to the returns department and that she would leave notes in my file for me to call any customer service representative and they would be able to tell me what was going on.

I called customer service and explained my situation. We value your privacy. So we decided to rearrange the living room and I remember when I lifted the love seat to unlock I heard like wood cracks.

I wake up every morning with back pain.

I bought over $3000 in furniture from Bob's Furniture and I was made aware that it wasnt available for delivery till at first till December.

I'm telling you won't be happy.

Right. My advice is to run quickly from Bob's and head to a better "non-discount" store that operates in an ethical manner to get what you pay for. Contact the seller if you're interested in self pickup.

They called and asked where we were.

Now we can no longer make that decision and it has been forced on us.

It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The only thing the gentleman on the phone could say is try and enjoy your furniture. This should be a negative 5 star review. I was so frustrated at this point I called and said I dont want it anymore.

Copyright 2022 Consumers Unified LLC. I lost another day at work and I have to tell my son his bed still didnt come and Ill be sleeping on the floor all week until we can get another bed.

DO NOT RECOMMEND BUYING FROM THEM.

I call customer service and after speaking with several agents I get told that the order was never canceled.

Purchased the extended warranty called Goof Proof for an extra $200. Ordered a bunk bed to be delivered on January 14 from the FARMINGDALE location, It was delivered damaged. What crappy made furniture. I contacted Bob's for the 1 year warranty and again I get, the issue is not covered. The thing lasted about four years (not the standard 8-10 years a normal couch lasts).

Sent me an email confirmation with the pieces that would be delivered along with a text message.

And tells me hes here to to look at my bed.

I went to the store on July 25th to purchase a bed frame, desk and chair.

We were told the recliner could be delivered in two days but the dresser would take about 2 weeks to arrive. To our pleasant surprise both were delivered in 2 days!!!

I want to pay my balance and they are making it difficult forcing me to purchase something else with my accommodation!!! THIS PLACE IS A SCAM. Big mistake.

We value your privacy. On Wednesday I received noticed that my furniture was going to be delivered on Friday and I made the mistake thinking Bob's furniture would listen to my wishes but they didnt. I was told it would take 48 hours to receive an email stating that I was having a refund done and an order placed for the new sofa. My son was so excited when he got it and left on vacation the day after Xmas.

I can only assume this is typical Bob's shady business practices.

The old saying,"Fool me once shame on you, fool me twice, shame on me."

Fast forward to March 1st.

Horrible customer service & communication. Essentially this all comes down to the cheapest materials, the worst craftsmanship, and no coverage for what we paid for.

A month passed, then 2, then 3, and at this point Im calling to figure out why on earth it is taking that long.

I called back in September because I didnt receive any of the materials, and they said it wouldnt be until November that I would receive anything.

Its ridiculous to have customers wait 4 months for a delivery of any product. When we went into the store, we were told that means the item has been discontinued and someone should have called us!!! Technicians came and said it was out for the sofas were damaged. When I called to complain there is nothing that can be done. Sign up to receive our free weekly newsletter. No she didnt call me back. Please do not walk in their stores but if you DO RUN BACK OUT! I waited the two weeks. Selling to make room for new furniture. Filed a claim.

If it needs repairs you'll be responsible to payment". Well after I expressed that they offered $100 back on my card. So far thats three days off of work Ive had to take with no resolution and on March 12th, when the next delivery is supposedly coming, that will be 4 days Im now missing.

The people who delivered it did a good job.

They opened it to put it together only to find that it was broken. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. HORRIBLE AND SHOULD BE AUDITED. Every week we schedule our lives around a delivery and every week it's postponed. We waited 3 months for a bed for my 9 year old son. I explained to h that someone had already looked at the bed and I had confirmation of the pieces coming. February 4th comes. Due to the awful customer, the store is insisting it's a gift card EVEN THOUGH IT IS PRINTED CUSTOMER ACCOMMODATION I am fed of. No slats or trundle.

In 4/5 months sofa tears, color off, fabric quality is poor. They got the delivery address wrong & were a minute down the road at the wrong house. (Quality is really poor). When I really think about I could probably go to the junkyard, and get better quality, and I'm sure the rats there would be more honest, and pleasant than bob's. I was then told "you can pay $100 for a technician to come out and look at it. I honestly had a better chance of getting good furniture through Amazon. They I would get a text in a couple of days and I have to send pictures and do a virtual conversation. Do you open gifts PRIOR TO CHRISTMAS???.

When they finally delivered it the delivery people were rude, and disrespectful. After one year one of my recliners broke. They probably have it all typed out and send to every customer that spend their hard earned money on their garbage and lies. Ordered online because I was sick with COVID. Sign up for the latest updates, products and offers. Looks good on the showroom floor but use your couch and the material stretches and pills. It was about $950.

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The furniture looks decent on the showroom but is in fact cheap garbage manufactured overseas that will wear very badly in a short period of time. They said it would put them off schedule for their next delivery.

I waited four days and called customer service again. Poor quality products and on the name of discount furniture. The delivery guys who built the bed took pics, informed me of damage and said they will contact bobs and send them pictures of the damage. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.

She said it is just a coincidence. I contacted bob's multiple times about each problem, and was told "we can't fix that because it's not covered under your policy." Couple days later I put my hands on the backrest of the love seat and felt movement and push and it felt broken. November is here and gone and still no chairs. They stated that Bob's will be in touch with me to deliver the new pieces to replace the broken piece. That no warranty covered it even though its a manufacturer's defect, Ive had two service technicians state that it needs to be replaced. Seller's Notes: The loveseat is rocking and reclining. Not to mention I had to take the day off to accept the white glove delivery. Sent me to Bob's. DO NOT GET THE GOOF PROOF by Bob's.

Horrible customer service.

Later that evening, another supervisor called and said that our sofa was going to the next person in line & that our sofa would be delivered hopefully in the next month, but couldnt guarantee that to be true. The material this couch was made with is cheap cheap cheap. UNBELIEVABLE. FAQ. I called on Sunday Jan 2, 2022 so you know who Maggie is!!! The sofa and tables were delivered but the 2 chairs have yet to come. Never Ever Take Part Delivery of ANYTHING.

ACME Furniture Acme Bob Bookcase, Weathered Oak, One Size. My sectional has been cared for but looks terrible after less than 2 years. Well start sending you the news you need delivered straight to you. I went a Bobs on Woodhaven blvd in Queens to purchase living room set and dining room set in the end of December 2020. We buy one fabric sofa set, its look so good when were buying. They text back asking how I know its broken and how did that happen. Customer service agent stated that that was incorrect and it would take two weeks to hear back.

Do you think they even thought to say, heres $500 off your order or we can get you another bed here tomorrow.

They were afraid that when the love seat was available the couch would no long be available.

They called customer service who was rude as can be saying she cant call me when I asked who I can speak to to rectify this. After waiting on hold for now 1hr 45 minutes I get hung up on by Maria system malfunction.

They will take your money and screw you over 100%. Damaged sectional. I was to make payments of $164 a month. Maggie told me she can have me talk to someone else who will tell me the same thing!!! No directions came. Really!!! He said it needed to be replaced. Do not buy this crap, they are making me pay 2,000 dollars for cheap lazy non-American built furniture. After calling back to Bobs customer service I asked for a manager to call me back.

Fast forward another 3 months, I ordered a different coffee table and this time by phone (the website also showed available and I asked the sales rep who helped me order by phone and she said it would take max a month to receive). One more thing, I spent weeks on and off the phone with different agents and every time I would ask for their corporate number and was not given it until the last person I spoke to finally gave it to me. I will not recommend Bobs Furniture to my closest enemy.

Talked into the goof proof protection plan. Unsubscribe easily. The technician was very nice looked at my sofa took multiple pictures of it and stated that it was impossible for him to fix my sofa because the sofa itself is sewn together in the factory. Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site.

They offered $75 gift card which was a insult, because honestly I have no interest in ever spending another dollar here.

This has been the worst shopping experience Ive ever dealt with. Their products are garbage. They also make up excuses when it's time for you to put a claim, even if you say it's an accident they will debate with you and say it isn't. So not only am I out $1100 for 3 months waiting, my son also doesnt have a bed at all now. It hasn't even been 2 months yet and I am burning this cheap crap.

We threw his old bed out. The service technician called the customer service line and submitted photos of our sofa. Save yourself the headache and dont purchase from this ** company.

Unsubscribe at any time. She scheduled us for Saturday delivery even though I expressed how my son would have nowhere to sleep all week during the school week until the remainder of the bed arrives. Once the technician left the customer service agent we were speaking to stated that the service technicians report said that there was nothing wrong with our sofa and it was normal wear and tear. I get another notification that they have set another date for delivery. Well if that was the case we could have switched to a different set. The bed frame and chair were delivered but they kept sending an update stating that the desk still was not ready for deliver.

Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Received no email. It was made with our custom choice of material, and color. We are now sitting in limbo waiting on this dysfunctional company to figure out how to get a sofa to us. Absolute WORST experience. Within the first year we started having problems with material separating, seams splitting, spring coming off the frame, and the wood frame splitting.

Its been almost a year since my first attempt at ordering a coffee table from this company and I still dont have a table. We were told the mattress was already in the warehouse. I call yet again, get a bunch of blank apologizes and they promise me again that this part will be delivered in 2 weeks. The quality of the furniture is mediocre at best.

I received the text asking for pictures and a brief explanation so I sent pics saying we noticed the loveseat is broken and it hasnt been a year since I have this set. This company has the cheapest furniture alive.

I paid it no attention.

I will be calling Corporate as I myself am in customer service and would be Fired if I handled it the way MAGGIE DID!! I purchased the Avenger loveseat D7069B52D during the pandemic. This must be why Bob's only offers a pathetic 1 year manufacturer's warranty. They told me they can have another one out in a few weeks and I just said I dont want anything from this company anymore and to refund me my money. The store sent me back to customer care and said they couldnt help me and was confused why I was sent to them.

It is in excellent conditions, hardly used. And I will let every social media, Google reviews, and a store review know how awful this was. Confirming once again that they are liars. All Rights Reserved. The worst customer service Ive ever experienced in my life.

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