Reached out to Neptune and just like Ben got the same bs cut and paste responses when I clearly had stated what had been done and what was not responding. Thankfully I had setup my Fallbacks to be correct when programming it. 
I'll start this thread by saying I have never ever written a complaint or a letter to a company about a bad experience. I wrote a really mean letter and sent my correspondence to corporate back when I wrote this thread. I for one would buy Wyze cameras in a heartbeat if they could integrate with Neptunes dashboard. Let's see if your Apex Base Unit is working. Wowplenty of alternativesI can't waithere is the new post like you suggested. Ill admit I dont understand the undertaking it would be for Wyze to implement this and make it happen, but I imagine something in the application will allow me to toggle a switch to activate HLS streaming and then allow me to customize an HTTP(s) URL that I can use or share with others so they can see a live view of what my Wyze cam sees. By But judging by Neptune's lifecycle timeline for the previous generations, it may be years before that become reality. Digital Aquatics is still around. Neptune never did write me back. Might not be a bad idea for someone from Wyze to get on their forums and talk with them about a partnership,just a thought. I hope that you're back and running with your unit soon, and that it'll be smooth sailing afterwards. Fast forward and if I wasnt so heavily invested in their system running my tank I would have just punted and never looked back. OH and apex doesn't even let you set amp- based alarms anyway. Thanks so much for the infovery valuable. If I bought a $100 controller, I would expect a "cut and paste" response, but I didn't. Being able to integrate them into the Neptune fusion app would be a huge help! https://www.neptunesystems.com/faq-for-customers-about-the-next-generation-apex/. There is NO one device, manufacturer etc etc that provides this, but WYZE comes up often I the forums because its a less expensive, quality camera. They have a new light, $870. Rather than letting the tank suffer I went out and purchased another unit because it will take weeks for neptune to fix the unit. My entire reef is setup to depend on your Apex controller and you don't have any sense of urgency to help me find a solution. At one point I got one response that said they were working on an API. I am very thankful that he was willing to help since Apex was not. Outlets and sensors are planned, but not quite there yet. Ive moved this over to the #roadmap category so you and others can vote for it. I think so. Does everyone need it? I switched over from a ReefKeeper a few weeks ago to an Apex Gold system and added a feeder. Compare the value of your livestock, hardwood floors, etc. They are also very territorial so eventually the third one would be restrictive to a small corner ? I would expect my first call to them asking for help to be returned. I will look into other alternatives. Well looks like I can unfortunately revive this thread. Repairs can range from free to $150 (if the whole board needs to be replaced in extreme circumstances). By letting it go, we are enabling that company to do it again. Maybe there could be a secondary setting that allows you to password protect the stream too. I found it to be obtuse programming some seemingly simple things, but this has gotten better with Fusion. I wouldn't get too excited, at some point the Classic will eventually become obsolete hardware and software wise. Furnel, Inc. has been successfully implementing this policy through honesty, integrity, and continuous improvement. However, it might be time to look into purchasing a back up Apex Base Unit. I switched out aquabus cords, CAT5 internet cables trying to see if I hada bad cable/cord. When I call and email Apex for help I get nothing. With all the integrations with major home automation systems that Wyze is doing and/or contemplating, I doubt youre going to see this happen soon, if ever. I made it clear my Apex was not working and it was brand new. Glad to hear that you have a substitute for now, we're ready to receive your Apex Base Unit anytime for repairs and diagnostics.Please let us know if you have any other questions, or need any additional clarification. After reading their FAQ I don't feel totally bummed after recently buying an Apex. July 1, 2015 in Vendor Experience. Follow up with any details. But with that feature, it could break what I need it for unless you make the URL accept the credentials as a query string (again, I know, that sounds stupid passing clear text creds in a query string). Typically new base units retail for $274.95, I am authorized to sell these at $209.95 in these circumstances. I'm interested in the energy bar features but not the plastic and awful look. Hey way too many rumors. Or if I just accidentally opened up to much of my network and people gained access to everything. And the new head will work with the old modules :yes. If Power Power Off 002 Then OFF Haha. Neptune Systems is a VERY shady company. I can't count the number of times I've been walking through something for the 10th time, and realized that I was doing a step wrong, and the entire issue was user error. A hardwired connection between computer to router and router to Apex is required. Due to the nature of the video traffic, we would need to work with them to get access to the stream. I felt obligated to share my experience with my fellow reefers. I would go Apex again given the chance. Look at those who still run the aqua controllers , they function, but there won't be any new versions of anything for them. Ive sold them as trios and double pairs and single pairs, but only ever kept and bred in single pairs. I am a reef keeping hobbyist and the Neptune apex controller supports live stream from their app via HLS. I think as customers, we need to say that is not OK. Holy shit! I haveswitched the aquabus plugs around with nochange.
Reefer_Madness, Personally I prefer the black stickers as they blend in better. I seriously hope you will consider working with Neptune to make this work. If FeedD 000 Then OFF They obviously need to resolve their customer service issues.
The current ways of making this happen are very involved and very unstable. I like to buy the best there is. https://www.reef2reef.com/threads/reef-pi-an-opensource-reef-tank-controller-based-on-raspberry-pi.289256/. Is it standard? It's a really cool idea though that I would totally get into if I had the time. It has only been set up for about a month or so and it stops working. I have reached out to more than one key product person at Wyze on LinkedIn to try and collaborate. If you are interested in purchasing a back-up base unit, then please follow the link here: http://www.neptunesystems.com/product/apex-base-unit/. I don't think there is anyreason to buy something you know will break. However, it might be time to look into purchasing a back up Apex Base Unit. You cover shipping to us; we cover ground shipping back to you. Please Reference Ticket: http://neptunesystems.freshdesk.com/helpdesk/tickets/41589, --------------------------------------------------------------------------------------------------------------------------------------------------Ben 5 days ago, I am unable to connect to the unit or turn it off. They do have a great product. There are no lights on. It would be nice if the Wyze camera app had a feature to support Http Live Streaming. They may be coming out with some pretty cool add ons but they need to seriously take a step back and invest some of their resourses into good people like Ecotech has and continues to do so. If Power Apex Off 002 Then OFF. I have switched the CAT5 cable with no change. Set ON to the cost of insurance. Apparently they released a firmware update and a bunch of people ended up with bricked devices that had to be sent back and replaced with new ones. With simply providing a way to access the stream through an API, I would guess many thousands of cameras would be sold within a few months, but more importantly, a great number of these users are already automation junkies and would be introduced to the Wyze ecosystem and all the other products. @Mmiller2001asked about programming in another thread. Regardless of the continued support for the classic, I'll probably return the Apex Gold I order and shell out the extra $100 to get the added perks of a getting the new version; that is if I decide to go Apex still. I have a gold that I bought last week but haven't opened yet . When I switched from a ReefKeeper over to the Apex I had a lot of choices, but I went with what everyone in my local reef club was using. Here is a basic example of one of my outlets: Fallback OFF I get it, that this is a huge potential violation of privacy that others could get to your Wyze cam URL and see what the camera sees, so it would have to be a setting that is off by default and if a user decides to activate it there would need to be a VERY BIG LETTERBOX IN ALL RED that warns the user highly against it or to accept the fact that what the camera sees others can freely see too. Lack of good Customer Service would give me reason to second guess this thought. I bought the top of the line Apex controller. The new system looks like a cheap Chinese made POS. Myself included. I have also unplugged the aquabus from the main controller for 24 hours. Anderson Family Reef. I can't really wait the time required to send it to you, check the unit, and send it back. How to convince the wife though? Thursday night I went out to have a smoke with one of the guys. Worse case, someone would just have view-only access to my video feed if Wyze implements HLS the way I am asking for it. I wrote back and expressed my dissatisfaction with my experience. Still waiting to hear on those "plenty of alternatives". After much deliberation, I finally was looking into buying some APEX products and this is taking me back to where I was.
Offer to overnighta replacement unit. The clasic apex will continue working. As far as the repairs are concerned:It typically happens very quickly. I am from Neptune Systems. I use the Neptune Apex to manage all the equipment details in real time! Looking at it from the other side, they probably get a lot of phone calls from people that do not follow instructions, or every step correctly. It didn't work for me. I had a surplus of females, so I was offering trios as an option to people who had large enough tanks where they could provide the right sort of environment where a trio would be okay (densely planted, lots of caves & line of sight blocks, etc). Definitely a viable option. I used the ReefKeeper for years without needing to call customer service. If it ain't broke don't fix it. h3dgehog, May 24, 2016 in Equipment Forum. The price might be similar to a pair of Kessil LEDs. They have a section of their website that is an Apex Ready. ----------------------------------------------------------------------------------------------------------------------------------------------------------. From this point on the Apex classic will be getting neutered to all hell in terms of Fusion features in order to force people to buy a whole new device which is not really a whole new device. Beneficial for those of us who pay the bills. I can. People were all up in arms when they switched to the white stickers with orange text. That is a lot of money to spend. Please be sure to fill out and include the attached RMA form along with your Proof Of Purchase with your return. It may not be the easiest thing to implement, but they could have a large community buying their camers for this single purpose. Is there a reason you cant set up a Wyze Cam facing the tank and view it through the Wyze app? The store is Quantum Reefs in Springfield, VA. -----------------------------------------------------------------------------------------------------------------------------. I also have alerts set for power outages and my leak-detection kit. At least that's what I'm hoping for. I hope this was just an isolated incident. Please be sure to fill out and include the attached RMA form along with your Proof Of Purchase with your return. I don't see any evidence that the old apex will suddenly stop working when the new one comes out. Thanks for taking the time to read and consider upvoting. I contacted Apex for help. So far they claim the EB832 is the reason they have to upgrade the base.
I told him my username on Neptune.Reefer Madness. I said "I like Neptune stuff, but you really suck at customer service". Copyright (c) 2018-2020 WAMAS I typed up what I had said on the phone and sent it back immediately.
I know its not the right way to do it, but I didnt really have any other option, as people dont usually take apisto females solo, just males. Imagine lets say new Ecotech pumps come out and instead of forking out $125 for a new module and figuring out where to now mount it in your already crowded cabinet, you can pay $50 to unlock the WXM software update. This will turn off the outlet if I engage any of the feeding modes, or after two minutesif the Apex detects that power is off from a power brick independent of my UPS. This is a pretty cut and dry story so I will make it short.
I called yesterday and left a message as well as updated my message thread on your support site. We often have many thousands of dollars in these systems and the ability to see the tank when we are away, is pretty important . Yes, I understand thats not quite as convenient as having it within the Neptune app. In fact I am not that interested in the new model after learning more about it. I was instructed to place this suggestion in the forums by the instagram handler to see if it was an interest to others and have the Neptune community help support this, but since you say itll probably never happen you can delete the post. I figured it was just my home wifi and blew it off. Bit confused why would you sell them as trio as Nijisseni are not harem breeders ? Isaac - I try not to support companies that treat me or anyonelike that. Theycashed my checkand left town.. My interactions with Neptune date back many years ago, back when they were smaller. I have support ticket #41589 and I really need some help. No need for any more modules and I'm all up to date. This I believe would dovetail into Apple HomeKit Integration and SmartThings Integration. I had to follow up with them to discover they'd never received it and when I asked them to contact FedEx to arrange delivery they didn't and the package was sent back. Anyone on WAMAS that has ever met me would agree that I am person that doesn't get mad and doesn't talk smack. Not saying that this is the case with you, but trying to provide a perspective greater than the problem at hand. I would add more if you offered integration with Neptune fusion. Streetwise, July 17, 2020 in General Discussion. 3. You can read and see their response. When you buy high end items and spend the extra money, you should expect high end customer service. I never setup the co2 system despite having already secured all of the components to build a dual stage regulator, so they are just in a box at the moment, along with the apex, which will hopefully get used when I get around to setting up my nano reef tanks. Currently the RTSP format is not accepted in fusion, I am glad I found this forum I just about bought this on Amazon for my Neptune. That could be a better implementation that is way more secure and logical? He said "What do you mean?". I use 2 different wyze cameras to view my aquarium when Im away. My Apex Base Unit stopped working. If FeedB 000 Then OFF They stated new models/features will work with the classic so seems like two routes to the same end. Yeah, all 862 pages of it! Monday I got a response from Victor it is listed below. Look at those who still run the aqua controllers , they function, but there won't be any new versions of anything for them. How would I do that if the Apex will not come on? If I had to pay, so be it. I was honestly hoping their new announcement would be something more innovative. Fishbit looks super cool, but is, as of yet, unobtainable. You really only need the Apex EL model for freshwater. Depending on how I had the outlets configured, some things continued to run and others didnt. Steve was willing to pull a unit from one of his tanks so I could keep my livestock alive. No change, ----------------------------------------------------------------------------------------------------------------------------, Info: 4.34_4F15AC4:52275Less than 90 Days. It's awesome. This all began on Friday morning, when I called them.
However, comments and feedback like yours, as well as your sending the unit back for troubleshooting and repair, hopefully will stimulate some process and support improvements. No. I would attempt to reflash the firmware to the unit in boot loader mode. This sums it all up. Basically a recall for faulty hardware. Follow this procedure: If you are unable to accomplish the firmware update, then there are further trouble shooting options. I tried unplugging but still nothing. I told them I would see them at MACNA. Whether it is their fault or my fault, they owe me customer support to correct the problem. Anyways, sorry for dragging this so far off topic, but Im just very interested. I could have put that $30 towards a new AFS, instead now it's gone. I look at it this way . It's possible that's the key difference here. Again, I am very dissatisfied with how things were handled in my situation. I was hoping modules would be a thing of the past to be honest in this day and age, with refined hardware and maybe enabling features via software updates (for pay even would be a step in the right direction IMHO) It's a little forward thinking, but I think will be the future. I followed up immediately stating my firmware was updated and got no response. This is totally off topic, but wow, Ive finally found a fellow nijsseni keeper! Call me back or write me back after reading my messages requesting help. Does that label of 3 fish mean youve succeeded in keeping them in a 2f1m trio @Daniel? I am unable to connect to the unit or turn it off. Sincerely, We (meaning the reef community) spend thousands of dollars on saltwater tanks and the neptune apex. And we have tens of thousands of customers. I heard that trick on the forum. I was honestly hoping their new announcement would be something more innovative. I want to see the tank in addition to having control over it from far away. I understand I could just open the Wyze app as well and get live steam too, but there is a benefit from doing this all within one application. I was planning to buy a new Apex, but then read on another forum that people are experiencing serious issues with it. Thank you for your inquiry. Yeah thats how it is observed now. I can't even express how disappointed I am withyour customer service. Im just thinking about options. Maybe count me in for the next next generation one unless another company comes out with something like that sooner, but I personally think this is a pipe-dream as I bet we will see even more aquarium controllers in the future in this day or Kickstarter campaigns, everyone wants a piece of the pie and their own ecosystems to monopolize on. For me, I want to use this with my Neptune Apex Controller. If we are unable to contact you or your items are on hold due to unpaid repair costs Neptune Systems may recycle your items after the (90) day period has expired. I don't think so. It's easy! The lights on the main unit would not come on and the displayhad asolid blue screen. You do lose 6 IO ports though, I don't know if you've planned on that already. Unfortuantly, with some of the most expensive pieces of my equipment on my reef, I have recieved the same sort of response from the bigger name companies, for example, a huge German based company that specalizes in T5's out of North America, additionally a huge American company that is famous for their powerheads and sleek LED lighting. Its not getting phased out, the Apex classic is getting even more features. The reef-keepers do amazing stuff to automate everything. What a shame with the money you spend on their products Makes you question the future purchase. I immediately responded, but did not get a response from anyone at Apex. Back then, I used to get personal responses from their founder, Curt, even on weekends. But there is definitely a market in this hobby for this integration. For some reason not many here use it. Clears the air a bit for sure. They blink orange(Fallback) mode. Failure to do so will result in the delay of processing your RMA for at least one day.Note: This authorization code is only valid for 21 days. On 10/9/2020 at 1:14 PM, quirkylemon103 said: Watch our video on the rules of this forum. Its true it causes a headache for some users to have their Apex completely stop working but Neptune is replacing all of those units. I help people all the time when they need help. If FeedC 000 Then OFF The Apex acting funny started about the same time we had a big electrical storm, so I figured it was somehow connected to this storm. Now currently WYZE cant be integrated into the Dashboard for the controller. We will do our best to ship the same day if received before 1 PM Pacific Standard Time, otherwise it will ship the next day. Typically new base units retail for $274.95, I am authorized to sell these at $209.95 in these circumstances.Please let me know if you are interested in expedited shipping quotes. This new system is just hideous. Reef Keeping, Anything IT related, Golf, Mercedes Diesels, All about family. Loki, There is a huge desire to have this work with as few steps as possible. It would need to come in for further investigation. When my food comes out a little different than I ordered, I normally eat it anyway. Hi, I am another Neptune Apex user who would definitely purchase a Waze camera if it could be integrated with Neptune Apex. It may become obsolete in the years to come, but it will still function. He said "oh $#*t". Any other alternatives? It could just be growing pains. Hahaha. No worries. OUCH. You could even control automatic dosing based on timing or parameters. I would think integration would be a worthwhile investment by Wyze.
Failure to do so will result in the delay of processing your RMA for at least one day.
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