If you are retired and you just go as you want where you want you need this service. What an excellent service! U.S. They are a lifesaver for Expats and people wanting to shop from the US. Nowadays, what business does that? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thanks for letting me write my own customs declarations. BBB Business Profiles are subject to change at any time. We appreciate you! Each time I have called, I have received prompt and courteous service. 1 helpful vote They offered $1,500 out of $19,000.00 and seem to steal.

They refunded me one year's service as I requested, in less than a day. I highly doubt they would condone this operation of their large scale business. We appreciate you! To connect with US Global Mail - #1 Mail & Packages Forwarding Service employee register on SignalHire. All the services youll need: Free check deposit, letter scanning, real-time mail access, packages consolidating, etc 11/16/16 Shipped several times to India and to Europe while located there. Cancel anytime. I made a mistake with shipping overseas (underwear, sandals, and some coffee). Their customer service has never disappointed me. Our warehouse processing center is located there, and your mail will be met with a professional staff of mail clerks. 1 review I've been using US Global Mail now for, I inquired about paperwork I needed to, Living as digital nomads is challenging, The service is reliable but fees not transparent, Recommended- easy to start and friendly customer service, US Global 5 star customer service and supportAlthough I find mail service expensive. someone who wrote this primarily because i would be depending on you to forward my medications: Pissed Consumer 2022 All Because of that, what address you select as your virtual address, does not matter one bit practically speaking (it all ends up online.). Here at US Global Mail, it is one of our top priorities to ensure that you have all the information you need, to make a decision that is right for you. No resolution. These fees really add up but make it hard to know.

Brilliant customer service - just what you want when things go wrong. I am satisfied with service. Been an expat in Bahrain and needed a company to take care of mailing for me.

I've used US Global Mail now for over a year. To contact our award winning customer service team, you can call us at +1 (281) 596-8965. Company's Privacy Policy contains mentions of the instances where personally-identifiable information is required. The carrier we chose from their menu to send our trackable letter to us is totally unsatisfactory. US Global Mail - #1 Mail & Packages Forwarding Service is a private company. You got questions; we got answers. My theory from this whole experience is that they have an operation on the inside and the management is in on it. Contact us, Step inside and see how US Global Mail is revolutionizing the way we do mail. Granted that its the right choice for you, you can always upgrade (or downgrade) at any time. It's easy to use, we can get scans fast, and ship only the paper mail that we need. Simply add your address and desired delivery time, and we will take care of the rest from here. The US Global Mail service is very needed if you are outside of the USA. The annual revenue of US Global Mail - #1 Mail & Packages Forwarding Service varies between 100K and 5.0M. In the end, like a declared value of $2400. S address, you probably do. Sorry that didn't work out for you. All items that are scanned, will be uploaded into the cloud. Appreciate all your staff there. Global Mail has been instrumental for my family and me as expats. Shows someone is not only home . They Nickel and Dime you every step of the way and clearly don't care about their customers very much. Then the next forwarding request I received all packages, with one of them opened, item removed and resealed back up. 2022 SignalHire.com is operated by SENDERSYSTEMS LIMITED, Get the email address format for anyone with our FREE extension. Good job, keep it up. Horrible process to start and very much till the very end.

I am sorry that's not a website issue and we cannot manipulate or control data input by customers. So I need to know what is happening with this case. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They have proven to me that they can think outside the box to get an issue resolved in a timely manner. This notice describes Company's privacy policy. Just recently started receiving valuable items to my box. As a matter of policy, BBB does not endorse any product, service or business. we paid considerably more for the service than we anticipated & ultimately re-routed a good portion of our mail to a friend in order to circumvent us global mail entirely. Affiliate services, Earn $$$ and create a new income, You got questions; we got answers. All your mail forwarding address related questions answered. They even left the wrapper and the packing slip inside. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Is This Possible? They respond immediately to my inquiries and resolve any issues I may have in less than 24 hours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Certified Partner of USPS Btw, if you havent heard of US GLobal Mail- they are a package forwarding company from the US. Info on Choosing the right plan, Pricing, Shipping costs, Discounts, Changing plans, Managing your shipments, Shipping costs and fees, Issues, Where we ship, Restrictions, Managing payments- adding/deleting/verifying credit cards, Billing related questions & Account suspensions, Learn about closing or pausing your account and what happens to your, Become a partner. The company currently specializes in the Package/Freight Delivery area. Savings of 50-80% over retail international shipping rates & discarding junk mail. Opening the account was easy and documents sent were confirmed in a day. Guess what happened on this last one, an item was STOLEN AGAIN! There is a mark-up on shipping fees, which is fine, but they do not disclose the additional costs and seem to change it randomly without notice. Living in Southeast Asia and now in Mexico. US Global Mail has partnered with the largest shipping companies worldwide, including UPS, FedEx and DHL. COVID-19 Update: Seniors Eligible For Free Mail. Once you sign up for a virtual mailbox at US Global Mail, you will get an address to which all mail is forwarded to. Good job guys.

Could you please email Heather at expats @usglobalmail.com. I dont get that much mail but I do buy packages and have them shipped via DHL or FedEx. These guys live up to their promise. Efficient service. BBB Business Profiles generally cover a three-year reporting period. USGM has provided perfect service. Not only that, but we can typically get you up to 80% off your typical retail shipping rates! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We can be reached via a variety of ways, including e-mail, chat support and yes; phone support. They work under the guise of we are not liable for anything. NOPE. Such modifications and additional terms and conditions will be effective immediately and incorporated into this Agreement. We have made multiple requests to unsubscribe and we have not been able to. Service in the beginning was very good. Do you have something to say about US Global Mail? they give you a US address to buy any stuff you want and ship it to you. The reason for moving was they were charging me a whole lot more $ than what I was being shown initially. The box they steal from is re-taped in the wrong place, not as original. ), gives no offer on reimbursement or any resolution on the stolen property. disappointing & expensive Cant do without US Global Mail. Keep in mind that month to month plans tend to be a bit more expensive (as opposed to signing up for a 12 month or 24 month plan.) The initial insult was the 'look up/research' fee we were charged for the U.S. Post Office's errant re-addressing which we could not control. I had initially signed up with them thinking they were cheaper. I think owners of the operation DON'T know of what is going on inside, but I will do my best to let them know of the fact bypassing the shady management. They have worked out deals with overnight carriers that make it extremely affordable to get important pieces of mail to me here in much less time than it would take for senders to send mail to me directly and at no additional cost to senders. US Global Mail has been in business with over 80,000 customers. I always get a quick response to my requests and its a pleasure to be able to shop for best prices knowing my packages will be consolidated and carefully repacked for even more savings! We pride ourselves on making life easier for expats- so glad to know we can help in a small way. The people working there seem like they are happy to go out of their way to help you. we contracted us global mail for 3 months while living in europe. What Is The Best Contact Number? In fact, that is one of many things that distinguish us from other virtual mailbox and mail forwarding companies. Thank you Virginia for the review about our customer service and the sign up process.

Love this company! They can be trusted. Rights Reserved, https://www.usglobalmail.com/terms-of-service/, https://www.usglobalmail.com/privacy-policy/.

It took a few weeks, but we did receive our shipment. Affordable & flexible plans start as low as $10/month. My activities are often outside of the US . A list of your most common questions, addressed here. If the management and "security" cannot control their shipments, then they have a rat on the receiving side, and stuff is stolen selectively once received, before storage. . I Want To Pay Month To Month. US Global Mail ranks 34th among Mail Forwarding sites. Information provided by various external sources. Please, contact me for verification of our urgent request to UNSUBSCRIBE.

Some don't scan; they just ship you everything, including junk, which you end up paying for. Didn't find what you were looking for?

Getting started with our mail forwarding service, Manage account, Virtual mailbox, Scanning, Open & Inspect, Discarding junk mail, Check, Everything from the type of items that you can receive, to mail. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Expat Mail Handling: Mail/Package Forwarding, Expat solutions, Fulfillment, Inventory Management, US Addresses, Virtual Mailbox, Christa Parker - Customer Support Representative. Its headquarters is located at Houston, Texas, USA. Highly recommend. it has been weeks since the letter left Global and we still can't track the shipment with a tracking number. Charges for photos, scanning, invoice removal etc.- you name it.

Excellent service for the price.

What are you allowed, In this era of endless technology expansion, the world moves at a relentlessly fast pace. I have heard of other expats with horror stories regarding their mail forwarding services. This has been one of the best services. Customer service is excellent. I can't in good conscious recommend this service as there seems to be a lot of other cheaper companies available with better customer service. I have been trying to unsubscribe since June 2020. The Team went into action and tracked it down, dealt with the supplier and kept me updated on a regular basis. Services include a Virtual Mailbox which provides access to mail in near real-time and options to scan mail, bundle and ship mail and packages overseas at competitive shipping rates.

Being ably to have mail scanned, consolidate packages and also forward as needed has meant a lot to me. we lost packages [specifically medications]. I inquired about paperwork I needed to have supplements sent to China because previously, I didn't have adequate paperwork and my order was delayed in China by a week. Typically this will include information on The User's account and transactions needed to be able to provide The User a consistent service. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB reports on known marketplace practices. Well guide you through the process. The number of employees ranges from 25 to 100. These days while USPS is disintegrating, you cant rely on receiving anything safely. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. My DL and voter registration are important to keep functional. What a bunch of stupids. Been using for 6 years.

Even if you think you don't need a U. Go with them, you will be glad.

Support staff has always been available, helpful and friendly. Thank you!

I like being able to review my mail and pitch most of it, which is what I would do if I still had a home address. Easy to set up a new mailbox and their excellent customer service helped me with my (many) questions about how it all works. With US Global Mail, I have the option of discarding mail so that no extra costs are incurred. I am happy camper! Houston Award in Expat Mail Services Category, 2016 & 2017. I got my packages on time, every time. Service is excellent.

I have asked them multiple times, to please, unsubscribe us and stop charging us. Great service so far. Global Mail is death by a thousand cuts between mishandling, cost overruns, delivery delays, & errors beyond our control which we were charged for.

Prices are way lower than retail shipping and even most competitors. Use our shipping calculator to compare pricing and save big! Can Someone Give Me A Call? so, I rely a great deal on the services US Global Mail provides. Anyone can write a Trustpilot review. we would not use this service again nor would we recommend read more, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I recommend their company if you need a virtual mailbox with responsive, friendly, and helpful customer service. I Cant Find What Addresses Are Available. We looked at your account and it seems you added in a declaration amount that you are not happy with. Janice, our sincere apologies for the lack of good customer service. To contact our award winning customer service team, you can call us at +1 (281) 596-8965. We use cookies for analytics, personalization, and ads. Complete a change of address online and deliver the form to your local post office. Most customers love the feature that they can write in their own declarations. I have already disputed the last charge with CitiBank and now I am reporting them to you - to the BBB. The service provides wonderful support and service for my lifestyle which is just going as I want where I want. Last two years average to down right poor service. The service is reliable and easy to use. Helpful and friendly staff. I am paying about 20% less with you guys but just the way you guys respond to my requests and provide support alone is worth the switch. We can be reached via a variety of ways, including e-mail, chat support and yes; phone support. Our mail is always promptly provided to us with scans and shipments quick and accurate. NY, CA, TX, FL - what state should your mail. Sorry to hear you are not happy with our website. By visiting USGlobalMail.com, The Client are accepting the practices described in this notice. We want to always delight you with our service and i am sorry we failed but would like to get a chance to make things right. Im trying to contact them several times during this last two weeks and they dont answer, and when I try to call "chris" who is the supervisor he is always unavailable. We would not use this service again nor would we recommend it. The Company Global Mail reserves the right to modify this Agreement at anytime without prior notice and to impose new or additional terms and conditions on The User's use of the Services. We are grateful for your recommendation! This is in addition to a flat fee (that they do disclose) for each shipment. If you are not ready to jump into a longer term virtual mailbox or mail forwarding plan, we have month to month plans that will help you test out the service.

They are a lifesaver for Expats and people wanting How do i get in touch with you by phone? What can we help you with. Here at US Global Mail, it is one of our top priorities to ensure that you have all the information you need, to make a decision that is right for you. Member of Worlwide ERC, FEM, HRP

BBB Winner of Distinction, 2018 . For any questions about our plans or our 30 day money back guarantee policy, you can contact us here. More about us: Need to file a complaint? I highly recommend US Global Mail. I use this service to receive my bank documents, bank checks and also cards to be send to my country, Chile. Get your USPS mail online, in minutes! We contracted US Global Mail for 3 months while living in Europe. US Global has been doing a fantastic job. Best Service by far! Although I find mail service expensive but sometimes necessary, US Global Mail can't be faulted for their exceptional customer service. US Global Mail aspire to embrace privacy by design and, whenever possible, to not collect and store personally-identifiable information. Com, They know my packages are worth high value, and despite tracking, signature proof and usps investigation shows they received it, they refused to take responsibility. They seem to have a loyal fan base too www.facebook.com/usglobalmail, Gain trust and grow your business with customer reviews, US Global Mail provides Mail Forwarding Services with a US address, Online Virtual Mailbox, Mail Scanning & Corporate Mail Forwarding, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Just found them and did all my shopping from the US hassle free. Long time customer since 2016. . . For more information and a more extensive explanation of what your virtual address will be, click here. My only complaint is on the pricing as there is no transparency. I have nothing to hide and have photo proof and all communication. I definitely recommend using US Global Mail.

We use dedicated people and clever technology to safeguard our platform. No one has followed up with me on the last request on reimbursement, so I am looking at you, Chris, as being part of the inside operation, as only a party that is interested in HIDING the thefts, would treat a customer that way, hoping to tire him out. US Global Mail is the #1 mail and packages forwarding company in the US. Now I am angry and get it to their attention, asking to oversee shipment by the warehouse manager. I definitely recommend US Global. I can also request a scan of just the first page of opened mail; the scans are sent within two hours. US Global Mail has a consumer rating of 3.63 stars from 16 reviews indicating that most customers are generally satisfied with their purchases. Then at the end of January a shipment went missing. A+ BBB rating That feature alone has saved me hundreds of $$ which I was paying earlier. Verification can help ensure real people write reviews about real companies. I would like to report US Global Mail as a fraudulent company. Support@usglobalmail. Recommended ! Thank you for the lovely review Kathy. And, when I need to actually receive the mail, the forwarding process is easy, inexpensive and fast. Total funding of the company - $350K. 90% of the mail is junk that can be discarded without reading, The scans, when needed, are completed and available online in amazingly short times. US Global Mail has been headquartered for over 20 years in Houston, Texas. I've had stuff shipped to me in Europe and Mexico with no problems. I am recent convert from another mail forwarding company. They said that is under investigation, and I told them that i dont have any problem to contact my banks or do whatever they need. getting things tended to. That is unacceptable. Front line rep Meg even told me "I cannot respond in regards to this matter any longer" (paraphrase).

I get notification any time new mail has arrived. Didn't find what you were looking for? Just keep it up please! When filling out waybills on their site, I simply estimated the box but to them oh no! Do not bother. When I finally received it I quickly realized that the item was stolen.

How BBB Processes Complaints and Reviews. Guess what happens next, I get a hold on forwarding for almost 20 days, without answer. Being a permanent US expat makes US Global mail a necessity in my opinion. Website Global Mail knows that The Customer care how information about the client ofThe Companyglobal mail is used and shared, and US Global Mail appreciate The User's trust that The Company will do so carefully and sensibly. Thank you Cheryl. i have called your 866-596-8965 number many times and never connects. Thank you for trying us out and please feel free to reach out if there is anything we can help with.

Actions that used to take days now take seconds. And while we do our best to intervene as needed, we too have to depend on the shippers to complete the shipment as they promised. Using U.S. Served 80,000+ expats & retirees globally with 20 years of experience, we ensure you can easily access your US mail & shop the American way no matter where you go. As such, we are capable of having any item that is allowed by customs into the country you reside in, shipped. Highly recommend. Otherwise great service. When I need to see something, the scans are almost always available sooner than promised. Simply request a check deposit from within your virtual mailbox and youre all set! I need to give it more time to see how to utilize the account. The Customer's continued use of the Services will be deemed acceptance thereof. Just tried Aramex and the envelope took 33 days via an around-the world-trip, but it did arrive safely which is most important. Can Someone Give Me A Call? Complete a change of address online and deliver the form to your local post office. All reviews are published without moderation. A list of your most common, So, when you are ready to sign up for a mail forwarding service after you do all the due diligence (rates, plans, shipping prices, trustworthiness, When youre traveling or living abroad, the preparation can come with a lot of headaches. But we realize the need for customers to start small, see if its the right fit, and extend from there. Established since 1999 as one of the very first companies in this industry We shall see. Welcome to US Global Mail! We cannot add anything to your waybill- it's done by customers during their shipment checkout process. I receive scans quickly, and when I have had to have something mailed to me, it arrives as expected. We paid considerably more for the service than we anticipated & ultimately re-routed a good portion of our mail to a friend in order to circumvent US Global Mail entirely. What happened? However, there are signs they are trying to get better. I have multiple similar shipments and know how they get packed. BEWARE, Bad from the start to the very end. We've been very happy so far! I highly recommend them to any one looking for a reliable mail forwarding and shipping service. Weve been using US Global Mail for years without a hitch. International Association of Better Business Bureaus. . Now if this is not brazen and blatant enough for you, then feel free to sign up for an account. US Global Mail has been a life saver since I moved to Mexico in 2019. 2022 Trustpilot, Inc. All rights reserved. This company provides mail forwarding services local, national and internationally to US Expats and Businesses. Their reps are amazing! Stay away for anything of value! Perhaps US Global Mail needs to rethink the methodology of their business model & place it more in line with customer service emphasis versus nickel & dime-ing it's customers to the point of alienating them entirely. Shyla is on-top of the details. I have had very good experiences with US Global Mail. Here are 8 tips for writing great reviews. Hi Rune, thank you for the kind words about our service.As you know, once we hand over the packages to the customer chosen shipper, from there on the packages are in the shippers hand. The service by US Global has been top notch. The customer service is responsive and quick and always try to help. What Is The Best Contact Number. I'm especially concerned about Contact us, Step inside and see how US Global Mail is revolutionizing the way we do mail. I've been using US Global Mail now for almost five years. We were customers of US global mail from March 2019 till April 2020, while we lived in Germany. And, US Global Mail just announced it will be offering free use of their Virtual Mailbox platform, to anyone over the age of 50 & anyone, Step inside and see how US Global Mail is revolutionizing the way we do mail. At any time, The User of Website may request The User's information to be exported and sent to the client ofUS Global Mailglobal mail for review, and US Global Mail promptly honor any requests by the client ofWebsiteglobal mail to have The Customer's information deleted and forgotten as per the terms of service. Good shipping prices too with no surprises in the bill. Companies can ask for reviews via automatic invitations. BBB Pinnacle Award Winner, 2015 Our best to you. For the services they provide for any expat, I would think there are other better providers out there. Look elsewhere for better service, Hi Gary, Ive been with US Global Mail for years. but also . What happened then, is one of the shipments was placed on hold because they lost a package. It's exactly the service we need! Their grade "A" Customer service is exceptional!I highly recommend US Global Mail for any one living abroad or expats who require mail, scanning or forwarding services. Never received the decency of a reply. Their "Chris", who is supposedly a manager of some sort, finally releases the shipment, stating it was with the "Security Team" (20 days remember? Business ProfileBusiness Profile for US Global MailMailing Services, Customer Reviews are not used in the calculation of BBB Rating. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. All was ok while mostly forwarding mail. We lost packages [specifically medications].



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