heliocol solar panel installation

Boy was I wrong!
I had sent several photos and it was obvious the water tank was leaking. I have given them a week to respond and they must have decided not to, Appointment with No show and no At the first 5 year mark I contacted Heliocoil and they sent out a maintenance person to Nevada to provide the necessary service. | Vail, Arizona BT-ChulaVista We received little of no instructions on how to take care of the system and we have an issue with the system, 3 calls later we finally were able to talk to someone from Heliocol. They get the new tank schedule another appointment a couple of weeks out. 2. Jim K

I was later told they should not have sold me the water heater solar, as I was on gas and the backup for their system is This will be in parts in Twitter due to limited number of characters. THE GATOR CLAMPS SCREW THRU THE Z-BARS. Jody Bad for the flat roof and the elastomeric coating. I reached out to the service department asking to having someone come and check it to ensure it was installed correctly, but no one answers the phone and messages go unreturned. I purchased "Solahart" Solar Home Hot water heater from Helicol West, in 2014. They don't tell you that the service people come from Tempe AZ, so every time you need them it is a $150 charge, just to start. AllenHult Call back again same story NO one is in at this time. TWO EACH FOR UPPER & LOWER HEADERS IS ADEQUATE FOR WIND CONDITIONS THRU VULT 160-MPH, EXPOSURE _ D, RISK CATEGORY II. Once your pool heating has been installed you are on your own. WATERPROOFING OF OTHER ROOFS SHALL, RELY UPON A GENEROUS PUDDLE OF FLORIDA NOA/PCA APPROVED ROOFING SEALANT BETWEEN GATOR CLAMP AND ROOF COVERING. I reached out to our Rusty the sales person, but he only offered lame excuses for why the water wont heat up properly - run the pump at a higher speed, use a solar blanket, the increase you are getting is normal, blah, blah, blah. | Scottsdale, Arizona THESE DRAWINGS AND ENGINEERING ESTABLISH THE INSTALLATION REQUIREMENTS FOR HELIOCOL SOLAR POOL HEATING EQUIPMENT IN, ROOF PRESSURE ZONES 1 & 2 (PZ1 & PZ2) ON BUILDINGS IN FLORIDA 30 FEET OR LESS IN HEIGHT AND AT ROOF ANGLES FROM FLAT UP TO 45. It is also payable up front. She never called, I called and left another message and still did not have the courtesy of calling me back. On Monday May 3rd I called and requested a service visit. No thought to the fact you have already rearranged your schedule to accommodate them. They have lied to us about dates to service and never seem to have a manager. | 05/05/2021. Save your money and avoid this company! Bet you thought this was the end, right? | Scottsdale, Arizona If you want to go with this company, ASK every question you can think of before you give them one cent. If they relied on repeat business they would go out of business with their horrible service and excuses. TILE ROOFS REQUIRE THE USE OF A CONTINUOUS Z-BAR UNDER EACH HEADER. She could NOT put me through to a PERSON the Maintenance Department, you get 2 words and a beep. Found out the rod in the tank completely disintegrated. 1992. I have been more than reasonable and patient at every turn with this company. | Sahuarita, Arizona I was later told they should not have sold me the water heater solar, as I was on gas and the backup for their system is electric, much more expensive and reduces significantly any savings. DEGREES. Had one service call. EJCDC, C-700 MAY BE VIEWED AT: HTTP://GEZELMANPE.COM/REFERENCE/AG/C-700.PDF, Manual will be automatically added to "My Manuals", Mounting the Solar Collectors on a Flat Roof, Connecting the Solar Collectors to the Feed and Return Lines, Running the Feed and Return Lines from the Roof to Ground Level, How to Connect the Solar Collectors to the Existing Pool Filtration System, Pressure Testing the Heliocol Solar System, Page 9: Solar Collector Layout And Hydraulics, Page 15: Mounting The Solar Collectors On A Flat Roof, Page 17: Connecting The Solar Collectors To The Feed And Return Lines, Page 18: Running The Feed And Return Lines From The Roof To Ground Level, Page 20: How To Connect The Solar Collectors To The Existing Pool Filtration System, Page 22: Pressure Testing The Heliocol Solar System, Page 23: Operating And Check-Out Procedures. solar pool heating panels system roof swimming heliocol za If you are considering a solar water heater, find out who services them in this area. If I could give this company a negative rating I would. | 05/11/2021. PGW THE SPH COLLECTORS SHALL REST DIRECTLY UPON AND SHALL BE MOUNTED PARALLEL WITH THE ROOF, 4.HELIOCOL SPH COLLECTORS ARE UNIQUE. Now a valve is leaking and needs to be replaced and they need to order one. HELIOCOL COLLECTORS ARE CLAMPED TO THE RESPECTIVE ROOF WITH OEM "GATOR CLAMPS". AS, AN ALTERNATE, WITH APPROVAL OF AHJ, CONTRACTOR MAY SUBSTITUTE A FLASHING DETAIL OF HIS PREFERENCE FROM NRCA ROOFING &. Helocoil has informed me that they do not provide service to Las Vegas any longer. Anyway, put in a different rod and seems to be fine.Told me to service every 4-5 years. The rest of the company seems to have no concept of what customer service is. GATOR CLAMPS ARE LAGGED THRU THE ROOF INTO STRUCTURAL FRAMING (MINIMUM 5/16-INCH DIAMETER, MINIMUM 3-INCH THREAD, 8. Having trouble? Is it better to lease or buy solar panels? | 06/17/2021. | 04/16/2017, Heliocol Solar Poo Heating: They did a great Job. THE Z-BARS ARE ATTACHED BY CONCRETE SCREW TO EACH, TILE CONTACTED. Several times they tried to get me to sign off on the installation while it was obviously not complete. Call again.. same story she is out until some day in the future.. left another message.

They informed me that I would need to have maintenance every 5 years. No call that day, nor on my appointment day NO SHOW! I left message for Lakota. She left message that she understands I have been trying to reach them and to please return her call at . and she leaves out the last # of a complete phone number. No call from Bruno.
Bottom line is the technicians are really nice, polite and leave the worksite clean. FLORIDA PLUMBING CODE SHALL BE ADHERED, TO WITH PARTICULAR ATTENTION TO PIPE SUPPORT, PER FPC TABLE 308.5, THE ABS VALUE OF 4-FT SHALL BE TAKEN AS THE MAXIMUM FOR, HORIZONTAL AND 10-FT FOR VERTICAL SOLAR PIPING. When asked about this item the "technician" at the other end of the phone call had no idea what we were talking about. If you have already registered but have not activated your account. 5 pm came went and no one showed up. I spoke with someone on the phone and got an appointment day of June 16th at 5 pm to have someone come out to my house in Surprise and give me a bid for a pool heating system. Likely due to the hard water in AZ, but they should have known this since they are in AZ. Five years ago all sort of green material coming through my faucets, shower heads ruined and all had to be replaced. ENGINEER HAS EVALUATED THE INSTALLATION COMPONENTS AND HARDWARE CURRENTLY PROVIDED AS HELICOL OEM INSTALLATION KITS, AND FOUND THEM TO MEET THE REQUIREMENTS OF THE FLORIDA BUILDING CODE. No call back that day nor the next. In regard to the solar for the pool. They won't even schedule you until you pay them. THERE SHALL BE NO SUBSTITUTION OF OTHER VENDOR. in July of 2020. Click here to log into It has now been 3 months and I have no working solar water heater. Now, you must leave message with Savannah. So WHY the games. On May 1st I texted my point of contact about another leak. Last time we call at 10:45 told they were all out to lunch. He never responded. THEIR FSEC. Also, they don't answer the phone Heliocol they answer Sunsplash or something then I say whaaaat? We were never again able to talk to some one local in Las Vegas. Since the water tank was part of the original system, I contacted Heliodyne and was told that Heliocol West was their service provider for the Phoenix area. We are sorry we went with this company. Since the installation I have had to call them several times for roof panel leaks. When the technician arrived, he had been told to confirm the leak and then go pick up the tank. | 01/11/2021. Don't use this company! THERE SHALL BE NO TILT-UP. ramshack The company does not have any review for this year. I significantly lowered my expectations from a top-notch professional system and installation (which is what I paid for) to something that at least functioned somewhat. | Tucson, Arizona So next day I call the number she called FROM you guessed it.. Elizabeth answers and puts me through to . 2 word msg. Approximately 10 years ago I purchased the solar water heater from Heliocoil. I have called and left messages for service to call me back twice over the last ten days and sent an email request for service. It was very professional, the solar consultant Ray Contractor was very informative. I called to see WHEN they might me coming and was informed by Elizabeth I HAD NO APPOINTMENT! I paid promptly. The system was working fine until March 22nd, when I noticed a water leak from the hot water tank. beep! So called them, didn't get through to anyone. | Cave Creek, Arizona My System works great, I cant believe I didn't do this years ago as the Solar Doubled my Swim Season. I would never recommend this company to my worst enemy. EV ALSO ALLOWS VIEWER TO STUDY THE PLAN AND OEM DETAILS AT A, MAGNIFICATION OF HIS CHOICE UP TO 6400%. UNLIKE OTHER SPH COLLECTORS, HELIOCOL DOES NOT "FIGHT THE WIND". He tells me he will have Bruno call me or at least he will give him my message. Called the day before, some man put me on hold multiple times but assured me I have an appointment and I would get a call before the end of the day telling me the "window" for the next days appointment time. All rights reserved. Boy were we ever mistaken as the system barley heats the water in our pool 3-4 degrees even when the temps are in the 90s. | 04/29/2022, NO:show for verified appointment/NO one EVER answers in SVC Dept. | 05/29/2020. Given the option we would never do business with this company. Is this Heliocol.. they say Yesss.! The water tank came with a 6-year warranty, so it looked like a fairly inexpensive and easy fix. I would never do business with this company ever again. No where can I find a company that manufacturers, services, sells this product. In these days of cell phones where everybody has one there was no excuse for SOMEONE to call me. AS SHOWN IN THE DRAWING FIGURES. Call our team on (844) 442-5029. Wrong again!
Now one of the two pumps is not working and needs to be replaced. THERE ARE METHODOLOGIES EXPLAINED ON THIS PLAN AND IN THE OEM INSTALLATION MANUAL FOR ALL TYPICAL ROOF COVERINGS. HELIOCOL SPH, COLLECTORS ARE COMPOSED OF NUMEROUS PARALLEL INDIVIDUAL SOLAR COLLECTION WATER TUBES WHICH ARE OVER-MOLDED INTO AN, UPPER AND LOWER HEADER.
Mean while during all of the appointments, they have rescheduled on me 3 times. They broke my existing back-flush value and attempted to replace it with an incompatible one.

INSTALL TAPCONS PER MANUFACTURER INSTRUCTIONS HTTP://WWW.CONCRETESCREWS.COM/CONCRETE-SCREW-INSTALLATION.ASPX . I leave detailed message about no service & no response. When they replace the tank, I am informed that my Heliodyne controller is bad, but they have one on the truck, which they can replace it with. Then a couple of business days later.. | Las Vegas, Nevada He listens and I say: Having been in aviation business for over 30 years I would assume whom ever is running/owns this place would want to know what is going on. The installers hooked up the system backwards and back flushed into the pool. I see this all over the complaints and reviews. | Green Valley, Arizona I get a call from Savannah. They call the night before and confirm the appointment and then their scheduler calls the morning of and says sorry we will not be there today. Too bad for you. 3. Brent "Disapointed" Muhlenberg We had delays with installation, showed up without a harness line (hello it's on the roof) and rescheduled for weeks out. Over time the small tubes spring leaks. I was told Bruno would call me 3 days ago, but you guessed right! This effectively forced me into the role of project manager and quality control. PLUMBING SHALL BE PER FIGURE 1 (WITH OR WITHOUT THE DESIGNATED OPTIONAL ITEMS). How many solar panels do I need to maximize savings? Not even a phone call to say why.nothing. This company goes by the names of Heliocol West and Green Energy, Inc. Avoid them if at all possible. Years ago Heliocol put solar hot water and pool solar on the roof. 5. OBJECTING TO SAID EJCDC C-700 OR PROVISIONS THEREOF ARE DIRECTED NOT TO USE THE AFFIDAVIT, DESIGN, OPINION, CALCULATION OR OTHER ENGINEERING SERVICE OFFERED BY ALLEN GEZELMAN PE AND HIS ASSOCIATES ON THE PROJECT.

The work was sloppy getting PVC glue everywhere which cannot be removed since is really a solvent. The company is horrible, they sell you things they shouldt, they dont return calls or come out to do the necessary service. It is now time for the second 5 year service. In the meantime I had to turn off the solar so it did me no good. THOSE. I then call the toll free number and I get a sales person. We do get a decent heat to our pool, however now we have a leak which is taking an act of congress to get fixed. 2012 - 2022 solarreviews.com. If I worked there and had to scam people all day long for what purpose I cannot imagine! The review site was favorable and do to the universal excuse, COVID, we chose them as we trusted good Ole Rusty! FOAM SET METHOD AVOIDS ANY PENETRATION OF THE ROOF COVERING BENEATH THE TILE. Unhappy Finally, reached Melody last Friday, explained the situation and she promised to get back to me Monday to arrange a service call.

If you are looking for a solar pool heater, keep looking. So I now have permeate finger prints where they touch the Heater Control Panel, new pump and other PVC fittings. I was on a business call when I got an unknown # call so I did not answer. WHAAT is going on with this CO? 13. 7. CONTRACTORS, INSPECTORS, AHJS AND OTHERS HAVING QUESTIONS MAY CONTACT ENGINEER DIRECTLY - OFFICE: 813 909 1956, E-MAIL: WIND LOAD- MATERIALS & METHODS SPECIFIED BY THIS, DESIGN ADEQUATE THRU VULT 200_MPH EXPOSURE D, EACH COLLECTOR SHALL BE CLAMPED @ 4 - PLACES, VOID WITHOUT RAISED OR ELECTRONIC SEAL, MAY NOT, BE USED FOR PLANS ON FILE, EVERY PERMIT PULLED, REQUIRES A SEALED ELECTRONIC PLAN OR SEALED, MIRROR IMAGE PLUMBING LAYOUT ALLOWED FEED & RETURN @ OPPOSITE DIAGONAL CORNERS, HTTP://WWW.GEZELMANPE.COM/GENERIC/0223S.AS_HELICOL_FL.PDF, SOLAR POOL HEATING COLLECTORS ARE REQUIRED TO BE TESTED, CERTIFIED AND LISTED BY THE, FLORIDA SOLAR ENERGY CENTER. IF A CONFLICT SHOULD OCCUR BETWEEN A DRAWING AND/OR SPECIFICATION HEREON AND AN, 1. If it is Heliocol West, I strongly suggest you find another brand. MATERIALS WITHOUT PRIOR APPROVAL OF ENGINEER THRU OEM. Each time I would call for a repair it would take two to three weeks for them to come out. If you are thinking about purchasing any Helicoil product, make sure that they will be able to do any required maintenance to you purchase. 11. LISTINGS AND RATINGS MAY BE VIEWED ONLINE AT: HTTP://WWW.FSEC.UCF.EDU/EN/INDUSTRY/TESTING/STCOLLECTORS/POOL_RATINGS/INDEX.HTM, ALL AFFIDAVITS, DESIGNS, OPINIONS, CALCULATIONS & OTHER ENGINEERING SERVICES PROVIDED BY ALLEN GEZELMAN PE AND HIS, ASSOCIATES ON ANY AND ALL PROJECTS ARE SUBJECT TO THE PROVISIONS OF EJCDC C-700 (ENGINEERS JOINT CONSTRUCTION, DOCUMENT COMMITTEE - STANDARD GENERAL CONDITIONS OF THE CONSTRUCTION CONTRACT) CURRENT AT THE TIME. How are these people in business.

12. Installing solar since Ken AIR FLOWS AROUND THE INDIVIDUAL TUBES WITHOUT GREAT WIND RESISTANCE. I had a $7,500.00 solar pool heating system installed by SunX Solar of Escondido Ca. Big expense I paid. If this is posted they are really stupid and really dont care about their customers, since I was nice enough to send a copy of the above to their main office with a note to please have someone of a managers level or above call and rectify this situation.

Oh I did get a nice colorful flyer in the mail which inspired me to call. CONTRACTOR SHALL INSTALL THE SYSTEM ACCORDING TO THE MANUFACTURER'S. Call again a few days later and was informed "Lakota is no longer with this company"! The mounting hardware and PVC pipe layout is crooked, ill-conceived and chaotic. 6. I would run out the door! There continues to be small leaks in the pump area but I have given up on this getting resolved. I purchased a solar water heater, manufactured by Heliodyne a little over 5 years ago. INSTALLATIONS OUTSIDE THAT PERMISSIVE "WINDOW" REQUIRE SITE SPECIFIC ENGINEERING. What are the pros and cons of solar energy. USERS ARE ENCOURAGED TO ACCESS EV (ELECTRONIC VERSION) OF THIS, PLANHTTP://GEZELMANPE.COM/GENERIC/0223S.AS_HELICOL_FL.PDF, ACTIVE HYPERLINKS ON EV PROVIDE EASY ACCESS TO INFORMATION. When calling you go to Phoenix. I'm sure Bruno isn't selling, or maintaining Heliocol Green Energy Solar Hot water heaters for homes. The installation was a nightmare. | 09/02/2019. I am very disappointed with Helicoil and would never purchase another product from them. They show up, replace the pump. THIS PERFORMANCE CAN BE COMPARED TO, THE RELATIVELY HIGHER SURVIVABILITY OF PALM TREES WHICH BEND WITH HIGH WINDS AND SURVIVE HURRICANES WHILE NEIGHBORING. | 06/21/2018. Do you really want to buy their products and not be able to get them serviced? I doubt he has anyone in maintenance and no parts.

Never even the decency to call me.

JLK THE UPLIFT RESISTANCE OF THE STANDARD METHOD OEM-RECOMMENDATION OF 4-GATOR CLAMPS PER HELICOL COLLECTOR. Now I am emptying the bucket every day, but still have hot water. I was told that they were busy and maybe they could get to it next week I emailed an outline my problems and request a supervisor contact me, they did not, I called again on Friday the 7th and requested a supervisors contact me, they have not. LIVE OAK AND OTHER MASSIVE TREES WHICH RESIST THE WIND ARE UPROOTED. THE COLLECTORS LISTED ON THIS PLAN COMPLY. OK, fine. It helped but I still have sand in my pool when the heater is on. Don't waste your money this system is junk we have had nothing but problems and leaks from the time of installation ! WATERPROOFING MANUAL OR OTHER RECOGNIZED PROFESSIONAL PUBLICATION. We installed a solar pool heating system late last fall thinking we could forgo using our gas heater this year. your Dashboard and activate your account. Well now you are wrong. Horrible company! Hoping that it was not the heating system, I had my filter completely re-furbished and another check-value installed by a different company. | Surprise, Arizona 2305 W. Huntington Drive, Tempe AZ, 85282, AZ ROC Lic #188403, #188404, #188405, #253276. A score we give a solar company out of 100 based on 0 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies. THE INDIVUAL TUBES ARE HELD IN ALIGNMENT BY SNAP-ON RIBS WHICH ARE SPACED ABOUT 18-INCHES APART, PARALLEL WITH THE HEADERS AND PROVIDE AN AIR-GAP FOR PRESSURE EQUALIZATION BETWEEN THE ROOF COVERING AND THE SOLAR, COLLECTOR. you have to wait weeks or more for repairs and then they want to charge you. The only conclusion I am force to come to is that no one should ever under any circumstanced do business with these people. They need to order one of those and I wait another couple of weeks. This place sold me a controller that they could not even program. It is time for 2nd and I made appointment on 2/18/22 with Elizabeth for 4/7/22. Tried to explain our problem of Low Salt light on when salt is actually high, again no clue as what we should do. They were backed up so an appointment was scheduled a couple of weeks out, not a problem as only issue was I needed to empty a 5 gallon bucket every couple of days. We are missing the bi pass pipe for the winter. 10. Same story! Finally, went on the roof with my pool guy and learned how to repair it ourselves. Stupid of Heliocol, now they lost all that money which I gladly paid when they did come out. I texted the Sales Rep, still waiting for a response. GREATER WIND FORCES REQUIRE THE USE OF A THIRD GATOR CLAMP EACH ON THE UPPER AND LOWER HEADERS. ZERO STARS. I have given the ample time to respond and been very polite in all interactions. REFER TO OEM MANUAL. When the heater system is on it pumps sand into the pool. Need I say more? REFER, TO OEM INSTALLATION MANUAL FOR SPECIFICATIONS AND HAVE AN OEM INSTALLATION AVAILABLE ON JOBSITE FOR AHJ INSPECTOR, REFERENCE. | 05/02/2020. | Chula Vista, California If they can't fix your unit, there is no refund. I have asked them to fix that since day one and they have not. THE TILES AT EACH ANCHOR POINT SHALL BE, BONDED TO ROOF COVERING WITH A SOLID FSM (FOAM SET METHOD) BED OF DOW TILE BOND, HTTP://BUILDING.DOW.COM/NA/EN/PRODUCTS/ADHESIVES/TILEBOND.HTM, 9. | 04/12/2021. | Henderson, Nevada To claim your profile register your company in SolarReviews. Just another $300 and I am good to go. NOTES FOR INSTALLATION OF HELIOCOL SPH (SOLAR POOL HEATER) SYSTEM ON ROOFS USING LAGS, CONCRETE SCREWS, OR ADHESIVE FOAM: THE DETAILS SPECIFIED ON THIS "PAPER" PLAN ARE CONSIDERED TO BE THE MINIMUM NEEDED BY AHJ (AUTHORITY HAVING JURISDICTION) AND, INSTALLERS. He confirmed the leak and then called to say Helicol had never ordered a replacement! BUYER BEWARE!!! | 07/31/2021, Years ago Heliocol put solar hot water and pool solar on the roof. What a joke it turned out to be. | Las Vegas, Nevada

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