He told me that the system were not working properly and gave me a quote of $1800 to replace them. No two homes are the same and neither are its water filtration needs. magic aqua water softener Mike offered to forgive my $1000 if I purchased another one through him. I told Andrew that I tried but they would only put chlorine through the Sulfur tank and that was all. They would know this if they actually came out!!! Modular construction for ease of service and installation. I left messages for someone to call. His problem with phones was in the very beginining but the phones from the office are forwarded to my cell and I do answer the phone and return calls if I miss one. 1 control valve for better flow rates / less pressure loss. Mike only has two employees and David has a record that prohibits him from being near children when he has to go in people's homes. The only reason I found out because of someone leaving him a bad review because Mike owes him $3,000 and stated that David O. is a sexual offender. When I contacted Mike regarding this, he was very quick to place the blame elsewhere, stating that he never messed with this certain area - mind you all over the phone without even looking. In that time I have never had worse water quality than I have had in the past 13 months with the system Mike sold me. It was taken from a false Google review written by an ex-employee. The air is what removes the sulfur not the media there should be and I quote at least 30 inches of free board which means at least 30 inches of the 54 inch tank should be air and no more than 24 inches of media. he said he would fix it himself. Michael told me that the system was rebuilt by him personally now he claims TNR rebuilt the system and he believes it was done properly. The unit finally went and needed a new one before I can finish paying it off. She called back 3 days ago and was scheduled for yesterday. I tried to call them to come back and fix it they came and fix it and gave me a completely broken tank, the water is smelly, when you open my front door that's the first thing you same is the water, I've been calling and leaving messages and nothing no one has reach out to try and help me fix the problem, I'm simply looking for them to come fix the tank for me. I tried calling their office at 239-656-2782 and Mike's cell to no avail. When I hired Mike back on October 2018 he promised to resolve my water issues with his "top of the line rebuilt system." We size all commercial units based on peak flow rate and water usage. We deliver solutions that help people move, improve and enjoy water, and sustainable applications that help ensure the health of the world. Have had issues with equipment and service with this company since date of install. On October 9th Cliff and his helper arrived and installed the equipment. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. In all business domains we offer solutions to professionals to improve the quality of life of individuals, communities and industries. (32000 grain metered system), $ 695.00 + tax picked up at our shop OR $ 995.00 includes sales tax, basic installation materials and labor. AriesAS Arsenic Reduction System Brochure, Clover B7B Room Temp and Cold Bottled Water Dispenser White, Clover D7A Hot and Cold Bottleless Water Dispenser White, Coconut Shell-High Activated Carbon (CS-HAC), Omnipure Carbon Block In Line Final Filters, Pentair CBC Series Carbon-Briquette Cartridges, Pentek GAC Series Granular Activated Carbon Cartridges, Canature LC 400 and 800 Installation and Manual, Canature 475 Pro Series Installation and Operation Manual, Canature 475 Pro Series Replacement Cartridges Instructions, Canature 475- How to change heads from old to new style, Ecowater 3000 and 3002 series owners manual, Kenetico Signature Series Water Softeners, Water Specialist WS1 and WS1.25 Service Manual. Being first time home-owners, we immediately called the phone number on the sticker on the water softener - Aqua Magic. When I learned of this I stopped services and she has refused to pay. I asked Mike for a refund to use towards the purchase of a new system but he refused. On the week of 10/17 they cloronated the system, but within 48 hrs the smell returned. I needed to replace unit. he called on 6/28/2019 said his softener was getting an error code it was reset and everything was fine. Third party registered and unregistered trademarks and logos are the property of their respective owners. It was never my pump that went, just their faulty equipment. Mike came out to our home the following day and replaced some filters and we purchased and had installed a used sulfur system to be installed a few days later. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The customer references an individual who he states works for me. I am looking for reimbursement for all of the damage due to the recklessness of Aqua Magic, brought my first water tank from them it's stopped working I called them they came and give me one that's completely broken I'm calling them no answer I brought my tank from this company the salt was not going in the tank!

Mike offered a one year labor 5 year parts warranty on his "top of the line rebuilt system." he text me again 0n 6/24/2019 saying his pressure tank was bad I gave him a price and explained to him if it wasnt fixed it would cause the system not to regenerate properly. Pentair makes the most of lifes essential resources, from great tasting water straight from the kitchen faucet, to industrial water management and everywhere in between. Display flashes between gallons remaining and time of day. Like you, we believe the health of our continent depends on reliable access to clean, safe water.Thats why our European team pour every ounce of passion, energy and know-how into helping you deliver on that promise. They should only need to clean your dishes, laundry, and skin instead of also cleaning the water, thats why with Soft Water you need less soap and detergents. Im more than willing to bring the manufacturer if the equipment to your home r.o verify that tnr system was rebuilt properly. I read in complaint that there wasn't enough media in tnr tank I called charger water whom is tnr manufacturer they also rebuild valves for me. International Association of Better Business Bureaus.

Again, I have not received a response from Mike regarding these photos. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I agreed.The unit kept breaking again, new techs with little knowledge of unit came out and tried to fix it. They can come out and remove it, and forgive the balance due. Our design build starts with our in-house experts, we then choose industry proven components, have them built to our specifications, to provide you the end use customer with the most complete up to date system available. When I initially called him, he stated that he would not provide me with his insurance information, as I am not entitled to it.

I pleaded with Mike to fix it but he told me I had other issues with my system that he wasn't responsible for fixing. Were pleased to have you in our family. I believe that the system was rebuilt properly because i oversaw the rebuild. Solid state microprocessor with easy access front panel settings, Front panel display for time of day, days until next regeneration, volume remaining,current flow rate and total volume used (Totalizer), and tank in service indication, Four methods to initiate regeneration; meter immediate, meter delayed, time clockdelayed or pressure differential, Optional double backwash feature offers optimum regeneration, cleaning ability andefficiency, Adjustable cycle times with 6-cycle control; delivers controlled backwash, downflowbrining/slow rinse, second backwash, fast rinse, refill and downflow serviceCoin cell lithium battery back-up with an 8 hour carry-over, 12-volt output AC adapter provides safe and easy installation, Treated/soft water post fill and regeneration cycles. Exceptional quality valve uses time tested hydraulically balanced piston seat and spacer concept to effectively pilot service flow and regeneration. With my new unit in place, I've had several problems over the years and the owner Mike or his guys came out to fix them the same day or next day. By removing the calcium and iron from your water your skin feels slippery after bathing in soft water. Im willing to repair or replace any parts that my competitor is claiming was not done right. His staff are inexperienced and lack the basic skills needed to service and repair his equipment. Mike states he will honor the remaining warranty but he has no employee that has the skills required to fix it. he isnt even accurate with the price he paid for the rebuilt system. BBB Business Profiles may not be reproduced for sales or promotional purposes. I called and Cliff came out on October 10th and replaced the pressure switch.

Hard water film is best recognized by spots on dishes or a white residue on faucets and tubs, which is caused by insoluble minerals in the water. I was told that Mike's cell phone was broken from a lady at his business. Discover the advanced electronic capabilities of our new Fleck NXT2 controller. I was told I need a new unit again! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ComplaintsComplaints for Aqua Magic, LLCWater Treatment EquipmentView Business profile. I was slapped with a $546 bill from the plumber and not have a huge hole in my wall, and thousand of dollars worth of damage to walls/stucco, drywalls, baseboards, flooring and cabinets. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If youre looking to make a purchase please look at us further, youll be glad you did.

One of Mike's workers David Owens is a sexual offender and I have two small children at my home. The only moving part is the Teflon coated brass piston. An exclusive crystalline media acts as a superior filter and softener that removes iron, manganese and hardness while raising pH to acceptable levels and securing chlorine for continued media sanitizing.Patented brine system actually creates up to 40ppm chlorine to sanitize crystal media. The individual is an ex-employee, and not only that the information the customer states is false. BBB is here to help. Coin cell lithium battery backup with an 8 hour carryover. Contact Name and Title: Michael N. pres Contact Phone: 2396562782 Contact Email: ********************** I have been to this customer and advised her the system was working properly but her salt was bridged, which means it was stuck together. My final request is a 50 percent refund of my original purchase price. Aqua Magic Softeners carry a 5 year parts only warranty. Improper installation leads to thousands of dollars in repairs In October, my significant other an I purchased and move into a home in Cape Coral. With a simple scan, you can access all the related product documentation and maintenance videos, activate a products warranty, and last but not least, register products to earn points. System capacities 32,000 grain system includes: The sanitizer water conditioning system is recognized for its unique ability to kill and remove iron and sulfur bacteria a naturally-occurring bacteria that can incubate and grow in water softener beds and other water appliances. Bottom line Mike sold a product that was not rebuilt properly. Mike knows that I have kids. that was the last I heard from Mr ***** he aknowledge that the water was fine. No more resetting the controls clock after short power outages. I didn't received a call back till 2 weeks later. David was at my home in June to fix my system. PO Box 461 109 2nd Avenue NE Cold Spring, MN 56320, Phone: 888-685-8762 (320) 685-8762 or (320) 252-1358, Open Monday Thru Friday 7:00AM 5:00PM Saturday 8:00AM Noon, Member of the Minnesota Water Quality Association and a Licensed Minnesota Contractor, WC646957. Our Industry proven high quality Water Softeners are backed by on-site field service and in-house technical support. Fleck Series Water Softener Selection Table, Tailoring to user specific needs such as, Single Tank Time Clock and or Metered Operation, Multi-tank Alternating and or Parallel Operation. We will not be refunding the customer any money and will not shock the well. I am done with Mike and his lies. The AM1 system may be purchased or use our rental special ~ $25.50 / month. The owner Mike promised me a rebuilt 10x54 sulfur filter and a rebuilt softener KDF with a brine tankfor $1500 cash. We offer the most efficientAqua Magic water softeners, reverse osmosis drinking water systems, and complete home filtration systems on the market today. After a few hours, and another technician coming in, we discovered the source. The same night my house was having water pressure issues. All I want is Mike to accept responsibility and refund my money. So slowly, over the last 3 months, water has been creeping through the walls, causing damage that we could not see. PENTAIR MAKES THE MOST OF LIFES ESSENTIAL RESOURCES. He is supposedly sending out someone named Chris to inspect the damage, and to relieve himself of liability. Start scanning products with our app to benefit from all the product info you need, instantly on your phone. Simple and dependable mechanical meter monitors water usage even during power failure and initiates regenerations only when needed. Final straw was when I had no running water to my house, I left a message and the representative said she'll put it through as an emergency. And to write a detailed report of any issues. Protect the investment and ensure the best water possible with an Aqua Magic commercial water system. Allcommercial buildings have a need for water filtration. I never heard from him again until 6/03/2019 he stated that the sulfur smell was back ,i told him that wewould be out to handle the problemand we did it took a few times but I came personally and made sure everything was fixed right and he agreed that it was working the way it should. Valve body and meter assembly are molded from glass reinforced Noryl for exceptional strength and durability. If youre already a customer, THANK YOU! I would love have a full refund of my purchase price to use towards a new system. Hard water leaves an invisible, insoluble film of calcium, iron and soap on our skin and hair, causing our skin and scalp to be dry and hair to be brittle and lifeless. Most homeowners experience this problem as red or black slime and stains on plumbing fixtures, and foul smells when opening a tap.The system safely creates chlorine from the softeners brine solution. (The consumer indicated he/she DID NOT accept the response from the business.) It was days later. $1,000 Certificate for $800 at Shop N Save, $1,000 Certificate for $800 at The Value Connection, $10 Certificate for $7 at The Value Connection, Solid State microprocessor with easy access front panel, Coin cell lithium battery backup with an 8 hour carryover, 1 control valve for better flow rates / less pressure loss. 1 cubic foot of resin with a service flow rate 10gpm with a 10.7 psi loss. We look forward to taking care of your water needs. Mike states I have other issues with my well. I will not put my family at risk knowing this information. I trusted Mike to resolve my water quality issues when I hired him. ******* ***** ****** inspection report dated October 8, 2019 noted there were several issues with the system and the water sulfur was tested, showing 3 parts per million. I told Michael back in June that my wife and I were expecting a baby in September and that the water quality was a health hazard that needed to be fixed by a different company because he had no employees capable to troubleshooting the problem and correcting it. The customer has bacteria issues in the well that were present prior to us doing the work. Every time I complained about my water being discolored and smelly he would send people out that don't have any experience working on water refining equipment. Customer Reviews are not used in the calculation of BBB Rating, of those, 1 complaints were closed in last 12 months. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have text from Mr ***** dated 10/09/2018 stating that the water was 100% better than it was before we put the system in. The salt was bridged again i had the service guy use the water hose to unbridge and break up salt customer was happy. Still owe $3400.00!!! Mike took advantage of me and my family by selling me a used non working system. It wasnt $1800 like he ststed it was $1500. I had to hire someone else to come take a look at it. First this this morning 1/28/2021, we straight away contacted a plumber who came out - cut a very large hole into the adjoining laundry room to figure out what the source of the water was. Mike should have told me about David being a sexual offender. The pressure guage on the equipment was showing 25psi. GET ACCESS TO PRODUCT INFO WITH PENTAIR SCAN.

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