We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Putting the money back in StubHub's money-back guarantee. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I'm going to contact my credit card to see what my options are. Obviously the concert was canceled and I would like my money refunded. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. If I don't get a refund soon I'll be reporting theft to PayPal.
Solved: Refund in Progress - StubHub Community This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone.
European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Shame On You. Stub hub is a 3rd party seller. StubHub is taking a lot heat over the policy. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. From that StubHub wallet page you can request a refund instead of keeping the credit. Thanks. It .
StubHub offers refunds for pre-policy change cancellations It is not specified anywhere in the mobile site and hidden in the desktop version! Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I will never use Stub Hub again. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Also how can stubhub charge me $176 when I never received any money for this purchase. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Problem is, I'd be wearing the "lost" one and would then be denied entry. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. They said if I disputed it with my CC company they'll cancel my account with them. As a marketplace, we act as an intermediary for buyers and sellers. I have been attempting to contact you several times regarding ticket order #553613638. It is taking Stubhub about 120 days to process refunds. This evening I was on Stubhub looking for Lakers tickets for January 2016. Should have checked this site first. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. NOTHING. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. I called ticket master and all the floor seats were sold out!! Describe your scenario and include any supporting evidence. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. At NO stage did they advertise this game as a TBA or TBC date and time. Called for a refund and they won't give me one and the manager hung up on me. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Worst Ever. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. When we bought these tickets, we had jobs and splurged for a night out. I would've been able to see Chris Brown. Danielle is the author of this solution article. Olivia Perreault. But by the end of March, refunds were suddenly gone. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Should have checked this site first. Your service is terrible and not worth the fee. I just hope I get my money refunded. They said the money had already gone to the seller which is pure BS. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. This site is horrible. .
COVID refunds: Wisconsin, StubHub settlement reached - WITI We lost the concert for that. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Still haven't received refund. 2023 The Hollywood Reporter, LLC. Stubhub does not accept returns and does not have a return policy. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. Certainly they can see that my ticket barcode was not scanned somehow. DO NOT BUY FROM THIS COMPANY! This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Terrible service as solution they've suggested me to sell them again, so fraud other people! When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Overall awful experience with only one of four tickets received for $500. I purchased tickets at the very last minute and got amazing seats. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. But you money hungry corporates line your pockets and just go on like we owed that money to you. The refund will typically process within 5 to 8 business days. Subscribe for full access to The Hollywood Reporter. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? No. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Seller listed tix he didn't actually have. Many events this past month were canceled. I called stub hub because my brother got the wrong seats for a concert. Tickets were either never delivered or arrived late. I purchased a Citi field parking pass for Mets opening day. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. I'm sorry but how is it their fault you messed up or your plans changed? This cookie is set by GDPR Cookie Consent plugin. But . At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. If my ticket was valid I WOULD HAVE USED IT. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. These people are entitled to their money back.". In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . When I got to the venue my tickets were no longer accessible. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law.
Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) These returns could mean so much to so many people, myself included, as to a difference as food or rent. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. The 3 tickets totaled close to $600. and did I get a refund?!? Even though I didn't get a reprint it was still great. We're not refunding money at this point,'" Cormier said. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. We wasted our night , took off of work and lost our ticket money. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Is Beyonces Tour Another Dynamic Ticket Price Mess?
A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. What are you going to do to help your customers? This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March.