96% of travellers recommend this experience. All in all a terrible experience. I had the same problem with P&O and vouchers. 2023 Trustpilot, Inc. All rights reserved. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). I made reservations Revenue impacts the experiences featured on this page. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Thank you! Kind regards, Maya from Direct Ferries. Ferries Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Booking Cancellation This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. If youre booking a ferry with Brittany Ferries go direct! NEVER we got any mail of you. Ferryhopper has its own terms of use, which you can read here. A refund will be given, however an administration fee of 10 will be deducted from the total fare. three hours for a journey of between eight and 24 hours. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. more. Please don't hesitate to contact us, if you have any queries. Andrew Arthur Allen Sr. Grandchildren - prettify-shop.de Seriously this is basically a scam. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. WebYou cant reach them by phone which is a problem if you need acute help. Summary of Contents for Vaillant ecoFIT pure. Page 1 Installation In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. Book direct with the ferry company and not with those useless people!!!!! are there day trips from MILNA to HVAR? - Brac Island Message Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. how to get a refund from direct ferries You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. ferry I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. However, if you are traveling internationally, you may not be allowed to board the ferry. Date of experience: March 2022. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. How long does it take for the refund to appear in my bank account? My experience of using Direct Ferries was a good job, very well done. You have been added to the directferries.co.uk mailing list. Royal Grammar School Guildford Term Dates The Royal Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Could be a little clearer to help new customers. They send Google link with location but doesn't work on my phone or computer. Cancellation fees Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund He arives at the harber of huelva today and they say to him that the boat is fullly booked ? Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. I immediately tried to cancel but of course they are refusing to allow that. Complete investigation into their business ethics. Dear customer, Many thanks for your review! WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Would recommend at all cost, better buy is straight from actual company. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. like what ? With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Follow us on Twitter for the latest WSF information! No questions have been asked about this experience. Buying tickets went pretty well online. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Londra, Inghilterra, Southampton SO19 6AJ England. WebWill I get a refund if I cancel my booking? If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Direct Ferries Re: Uber service at RSW 5 years ago. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. We are easy to contact through our contact form on our website. Thank you for booking with Direct Ferries. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Although the responses were generally quick I had much correspondence from many different agents. The booking process was straight forward and I received my eticket without issue. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! For account users: To log into your account click the sign in link at the top of. P&O Ferries It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. If I enter a wrong license plate number, is correction required? Please note that a small cancellation fee of 6 (euros) per booking applies. Googled other phone numbers - all disconnected. Suggested companies are based on peoples browsing tendencies. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. I will rather swim than use the useless company again. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Amendments can only be made prior to the sailing date which in this case was never requested. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. ), Sailings to and from over 178 Countries and Islands. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. You can check the status of your refund using IRS Wheres My Refund? I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Please send any questions or comments to: help@poferries.com or submit an enquiry. The website is also easy to use. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. I am writing to seek your support and look at this matter with sensitivity and compassion. We are both english and always lived in England Direct Ferries have no phone available to discuss. Apartment 2 bedrooms for sale in Caparica e Trafaria Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Dear Sue Sturgeon,Thank you for your feedback. not clear. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Brittany Ferries are really helpful. Grimaldi Vessel ScheduleExport General Manifest (EGM), Modern excavations have raised the possibility that the name Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Hi Team, Hope you are well! Channel House We remain at your disposal. Unhelpful Customer Service not prepared to engage or help with simple requests. What attractions are near Direct Ferries? Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Return Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! You will save yourself money and hassle by booking direct. View Actual Score Check Background This. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. How do we get a confirmation? on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Will I get a refund if I cancel my booking? WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. I have bought it carefully, I have checked my email, spam etc. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Thanks for taking the time to respond but you're mistaken about the cancellation. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. Ferry booking | Compare ferry prices & timetables - Direct Ferries Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. We remain at your disposal. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Really poor service - i would have nothing to do with this company. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. If you make an amendment request through My Account the amendment fee is only 10/10. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Thank you for booking with Direct Ferries. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. The website was setup easily and everything worked fine. Please don't hesitate to contact us, if you have any queries. Click on a category below to reveal the related questions. I am now writing direct to their registered office. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Add passengers: pay for additional passengers. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Booked Algeciras to Tangier Med recently using FRS. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Verification can help ensure real people write reviews about real companies. You have been added to the directferries.co.uk mailing list. Cancellations & Refunds The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. So cross. However I didn't receive a confirmation email. I should have stayed with you ! Definite miles better than the outfit I booked with last year. Don't really get your point. WebMessages 12. Using this company, in this instance. Dear Julliete, Many thanks for your feedback! My original booking included the ability to change my booking. Directferries.co.uk You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. pack jumper cables, ice scraper, warm clothing, snacks and water. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Months later, it is impossible to get a refund. Holiday:Monday 17 th to Friday 28 th October 2022. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. We use dedicated people and clever technology to safeguard our platform. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Refunds | WSDOT - Washington State Department of DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. I would recommend that no one uses Direct ferries. ***. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. The booking process was smooth and simple to follow. The transaction currency used on our website is the euro (). 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Do you mean direct ferries are trying to alter the contract or the op?. Refunds Refund requests must be submitted prior to the product expiration date. manufactured with at least 1/8 of an inch tread. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Rent-to-own and financing options allow you to get the trailer you need within your budget. I will never book with this company again and I advise others to steer clear. It goes against our guidelines to offer incentives for reviews. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Channel View Road You are using an out of date browser. This website uses cookies to help us process your bookings as well as customise and improve your experience. Thank you. I will never use this company again Report this review Booking a ferry online is cheap, easy and fast with Direct Ferries. Customers can amend bookings free of charge up to check-in closing. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. No refund will be given. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Have a browse through our website and use our simple ferry booking All rights reserved. No personal touch. Can I cancel them and get a refund? Ferry Tickets Changes, Cancellations & Refunds | Ferryhopper All went well hope its the same when we arrive in Barcelona. These hydro boost systems are even smaller than the 12' boosters in use currently. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. CT17 9TJ Dear Stewart, Thank you for contacting us. DIRECT FERRIES 2023 Trustpilot A/S. Why do they bother with Direct Ferries? not great. Please do not hesitate to send us a message or give us a call. How can this even be possible. You can also discover ports and routes available. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. The travel agent will stamp and cancel your tickets. I have already picked up my ferry tickets. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Direct Ferries are trying it on, (with your money). Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Ferryhopper applies a small modification fee of 6 (euros) per booking. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Tried to call DF with a number provided by Stena - phone disconnected. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 2901 Third Ave., Suite 500. Can I cancel them and get a refund? Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Haven't found an answer to your question? You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. EVER! But, although they sent a confirmation, they make it clear that it's not a ticket. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Irish Sea: sail with your camper, for less! WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. I made reservations. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer.