If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. You can load up to $300 on a Clipper card. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. What Clipper services are available during the COVID-19 outbreak? You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? See the. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Choose to stay logged in or to log out. Everything you need to know when you travel with Clipper! You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. See the, To add a card to your Android phone, open Google Pay and click the + sign. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Clipper cards pending pass? Call (877) 878-8883 to order from a Customer Service Representative. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Limited-use tickets are not available on phones. Using Clipper. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. I loaded value online, but when I tried to use my card, it wasnt there. Yours is the first email Ive gotten on this issue. Who CANNOT use Clipper on iPhone or Android phones for fare payment? This means we couldnt process your payment for automatic reloading. To provide payment, log in to your Clipper account and edit the payment information in My Profile. This page includes how it works, mobile payments and Clipper mobile app. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. All rights reserved. You will select your seats when making your booking. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Select machines accept credit and debit cards. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Opens in new window. . Skip the side navigation menu and go to the main content. Please learn more about traveling with pets. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Choose your payment method and complete the order. Ticket Central. 877.878.8883. The correct fare will be automatically deducted and tickets with remaining value will be returned. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. This page includes balance protection, online accounts, and card cancellation. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Can I get a Clipper card before I arrive? What is the maximum amount of cash value I can load on my Clipper card? Need help planning your trip? This page includes when value is available, online orders, different types of value, and blocked cards. U.S. Immigration . The tag will not register if you place your device or card too low or high on the screen. Open the Clipper app and select the card you want to set up for Auto-Reload. Many transit agencies offer some type of 31-day pass for your convenience. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Final boarding is 15 minutes before the scheduled departure time. To find out more information about replacing an RTC card, please visit 511.org. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Please check out this 2022 guide to Seattle whale watching. To add value to your Clipper card, open your mobile wallet on your phone. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Our terminal in Victoria is currently open 10:00am 5:00pm. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Pay With If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Riders are encouraged to get a Clipper Card to avoid the surcharge. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? However, you will need to register your card as part of the process, if you havent already done so. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Purchase at various retail locations , including BART and Walgreens. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Pay With Log in to your account to add a Backup Payment method. Visit Us Get an adult, Youth or Senior Clipper card If your card is registered, contact us so we can block your card from further use. Routes available between Seattle and Victoria. So if your primary funding source is declined, your order will be charged to your backup card. Muni offers several ways to pay your fare. Yes. Select Clipper card and follow the instructions to add a card and load value. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. What happened to my order? The Salish Sea is world famous for observing a vast array of whales and sealife. New to Clipper? Clipper automatically checks for a valid pass. Check out our sample Victoria Clipper V gift shop menu. Yes. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Visit clippercard.com and buy online. BART is primarily selling paper tickets from the vending machines. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. You can set up automatic reloading when you initially order a card and load value online. This page includes debit cards and refunds. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. This page includes protecting your privacy and information retention. We will send an email to confirm that you have updated information in your account. Paper Tickets See the Google Pay How-To page for more details. For account-related Why wasnt I notified this would happen? Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Your 31-day pass becomes active the first time you use it to pay a fare. You will still need to use your plastic Clipper card for this. You can use cash value on all transit systems that accept Clipper. 2023 Clipper Vacations. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Caltrain. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Can I set up Auto-Reload for cash value and a pass? If you forget to tag off, thats the fare you will pay. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Once you do that, it will show up in your account. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. This site is protected by Google's invisible reCAPTCHA. When does the new 31-day pass become active? You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Discounts; Where to Use; Locations . You can use Clipper cards on all Bay Area transit agencies. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. If you want to change your class of seating, you will need to reach out to our Reservations team. While Clipper is used to pay for BART, it is not a BART product. There are three seating classes on the Victoria Clipper ferry. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Three beeps and a red light means your card wasnt accepted. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. 213-204-2900. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. After your second tag, the card reader will display a message that your initial tag was refunded. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Select Clipper card and follow the instructions to add a card and load value. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Discounts; Where to Use; Follow. After we collect payment, we will send you an email confirming this. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. The exception is BART HVD, which will be available the following day. We will automatically send a declined payment notice to the email address in your Clipper account. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. You may also bring other food onboard, but no outside alcohol may be consumed onboard. We strongly encourage customers to take advantage of the time to unplug from technology! Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. This page includes Using Clipper on specific agencies. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. However, there are 3 Clipper vendors at SFO. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Add Clipper to your phone before you take-off! It still says my trip is in progress, any way to cancel this? Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. This page includes how to tag, card issues, and visitor info. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Key Clipper information translated to Spanish. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. How does Auto-Reload work with monthly passes? Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Select Clipper card and follow the instructions to add a card and load value. This page includes How RTC cards work, accessible information, and using Clipper equipment. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. A couple of things have to happen before you can use the value. How do I add value to a Clipper card on my phone? You will select your seats when making your booking and may choose between the lower or upper deck. Learn more on our luggage policy. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Log in to your account with the email address we have on file and provide an updated email address. Why isnt it on my Clipper card? Pre-Tax Transit Benefits. To find out more information about replacing an RTC card, please visit 511.org. As others have said, it's RFID interference with other cards that's likely the problem. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Please visit theGovernment of Canadas websitefor more information. Yes, there is. Set up is easy and can be done on the spot or in advance while you are at home. For iPhones, theantenna is in the top third of the phone. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Cash value and transit passes are not interchangeable. We also offer special discounts for children and military personnel. Be sure to review the paper ticket fare chart at the station. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. What should I do if my card is lost or stolen? Check out the r . You can also modify your booked seats at anytime by visiting our seat selection portal. There is a 50 cent surcharge per trip for paper tickets. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Within each class, there are upgrade sections as well. For Andriod phones, you may need the move your phone around. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment.